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Beginner

CUCM 9.1 to Avaya SM 6.3

Hello

created SIP trunk from Callmanager to Avaya and have issues dialing out to avaya. i get " your call cannot be completed as dialed" message. i checked callmanager DID , SIP trunk partition and CSS and all looks good.

when i did a trace i see SIP/2.0 404 Not Found (No route available) message from Avaya IP. below is the trace

does this mean avaya doesnt have the DID configured or route to accept calls from CUCM.

CUCM IP: 172.10.9.1

Avaya IP: 10.23.5.1

Calling # 4168408194

Called # 5713313031

Outgoing SIP TCP message to 10.23.5.1 on port 5060 index 49525
[35485916,NET]
INVITE sip:5713313031@10.23.5.1:5060 SIP/2.0
Via: SIP/2.0/TCP 172.10.9.1:5060;branch=z9hG4bK1c98ae774bcde4
From: "VAR" <sip:4168408194@172.10.9.1>;tag=11569194~9c5fe16b-fa10-444f-9e34-320e10e1661c-90463765
To: <sip:5713313031@10.23.5.1>
Date: Sat, 10 Sep 2016 17:04:28 GMT
Call-ID: a0d63b80-7d413d1c-ca307-1fdb14ac@172.10.9.1
Supported: 100rel,timer,resource-priority,replaces
Min-SE:  1800
User-Agent: Cisco-CUCM9.1
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback,X-cisco-original-called
Cisco-Guid: 2698394496-0000065536-0000327118-0534451372
Session-Expires:  1800
P-Asserted-Identity: "VAR" <sip:4168408194@172.10.9.1>
Remote-Party-ID: "VAR" <sip:4168408194@172.10.9.1>;party=calling;screen=yes;privacy=off
Contact: <sip:4168408194@172.10.9.1:5060;transport=tcp>
Max-Forwards: 70
Content-Type: application/sdp
Content-Length: 219

v=0
o=CiscoSystemsCCM-SIP 11569194 1 IN IP4 172.10.9.1
s=SIP Call
c=IN IP4 172.20.254.195
t=0 0
m=audio 28532 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=ptime:20
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

58575819.000 |13:04:28.565 |SdlSig   |SIPProceedInd                          |outCall_inviteSent             |SIPCdpc(5,100,75,356915)         |SIPD(5,100,74,95)                |5,100,13,7391.165394^172.20.254.195^XCODE_SCTORVG1 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0]  CcbId= 11569194 --TransType=1 --TransSecurity=0 PeerAddr = 10.23.5.1:5060
58575820.000 |13:04:28.565 |SdlSig   |CcProceedInd                           |idle                           |RouteListControl(5,100,82,66)    |SIPCdpc(5,100,75,356915)         |5,100,13,7391.165394^172.20.254.195^XCODE_SCTORVG1 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] CI=90463765 CI.branch=0  pi.piid=30 pi.l=0IpAddrMode=0 ipAddrType=0 ipv4=0.0.0.0:0 mediaQryF locPkid= locName= deductBW=F fateShareId= videoTrafficClass=0TransparentData=null CanSupportSIPTandN=false TransId=0 AllowBitMask=0x0 UserAgentOrServer= OrigDDName=locale: 1 Name:  UnicodeName:  pi: 0 mCallerId= mCallerName=
58575821.000 |13:04:28.565 |SdlSig   |CcProceedInd                           |present_call                   |RouteListCdrc(5,100,83,724293)   |RouteListControl(5,100,82,66)    |5,100,13,7391.165394^172.20.254.195^XCODE_SCTORVG1 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] CI=90463765 CI.branch=0  pi.piid=30 pi.l=0IpAddrMode=0 ipAddrType=0 ipv4=0.0.0.0:0 mediaQryF locPkid= locName= deductBW=F fateShareId= videoTrafficClass=0TransparentData=null CanSupportSIPTandN=false TransId=0 AllowBitMask=0x0 UserAgentOrServer= OrigDDName=locale: 1 Name:  UnicodeName:  pi: 0 mCallerId= mCallerName=
58575822.000 |13:04:28.565 |SdlSig   |CcUpdateRegistration                   |wait                           |Cc(5,100,213,1)                  |RouteListCdrc(5,100,83,724293)   |5,100,13,7391.165394^172.20.254.195^XCODE_SCTORVG1 |[R:N-H:0,N:1,L:0,V:0,Z:0,D:0] CI=90463765 CI.branch=0  CSS=ed321570-5638-f76d-828a-9eea15504502 AdjunctCSS= cssIns=0 aarCSS= aarDev=T FQDN=pi=0si1 CallRef=0 OLC=0 Name=locale: 1 Name:  UnicodeName:  pi: 0 encodeType=0 qsig-encodeType=10 ConnType=3 XferMode=16 ConnTime=3 nwLoc=2IpAddrMode=0 ipAddrType=0 ipv4=10.23.5.1:5060 region=REG_SCTORCampus capCount=1 devType=8 mixerCId=0 mediaReq=2 portToPort.loc=3 MOH.MRGLPkid=2952777d-4a00-3a80-f80f-c93b8b576268 MOH.userHoldID=0 MOH.netHoldID=0 MOH.supp=F devName=SIPTRUNK_ColpatriaAvaya ctiActive=F ctiFarEndDev=2 ctiCCMId=5 devCepn=607bf6aa-b290-7a2b-1be9-b3bde981f430 lineCepn= activeCaps=0 VideoCall=F MMUpdateCapMask=0x3e MMCap=0x1 devCap=0 CryptoCapCount=0 secure=1 loginId= UnicodeName:  retriedVideo=FFromTag=ToTag=CallId= UAPortFlag=T wantDTMFRecep=1 provOOB=0 supp DTMF=1 DTMF Cfg=3 DTMF PT=0 DTMF reqMed=0 isPrefAltScript=F cdpnPatternUsage=-1572348230 audioPtyId=85809923 doNotAppendLineCSS=F lrg= BCUpdate=0 ccBearCap.itc=0 ccBearCap.l=3 ccBearCap.itr=1 protected=1 flushCapIns=0 geolocInfo={geolocPkid=, filterPkid=, geolocVal=, devType=8} locPkid= locName= deductBW=F fateShareId= videoTrafficClass=0 bridgeParticipantID callingUsr= remoteClusterID= isEMCCDevice=F dtmCall=F dtmPrimaryCI=0 dtmMediaIFPid=(0,0,0,0) dtmMcNodeId=0 emc=T QSIGIMERoute=F eo=0 eoUpdt=0 honorCodec=F honorUpdt=0 finalCalledPartition= cTypeUpdt=0LatentCaps=null icidVal= icidGenAddr= oioi= tioi= ptParams=
58575823.000 |13:04:28.565 |SdlSig   |CcProceedInd                           |wait                           |Cc(5,100,213,1)                  |RouteListCdrc(5,100,83,724293)   |5,100,13,7391.165394^172.20.254.195^XCODE_SCTORVG1 |[R:N-H:0,N:1,L:0,V:0,Z:0,D:0] CI=90463765 CI.branch=0  pi.piid=30 pi.l=0IpAddrMode=0 ipAddrType=0 ipv4=0.0.0.0:0 mediaQryF locPkid= locName= deductBW=F fateShareId= videoTrafficClass=0TransparentData=null CanSupportSIPTandN=false TransId=0 AllowBitMask=0x0 UserAgentOrServer= OrigDDName=locale: 1 Name:  UnicodeName:  pi: 0 mCallerId= mCallerName=
58575824.000 |13:04:28.565 |SdlSig   |CcUpdateRegistration                   |tcc_incoming_call_proceeding4  |Cdcc(5,100,212,2149156)          |Cc(5,100,213,1)                  |5,100,13,7391.165394^172.20.254.195^XCODE_SCTORVG1 |[R:N-H:0,N:1,L:0,V:0,Z:0,D:0] CI=90463765 CI.branch=0  CSS=ed321570-5638-f76d-828a-9eea15504502 AdjunctCSS= cssIns=0 aarCSS= aarDev=T FQDN=pi=0si1 CallRef=0 OLC=0 Name=locale: 1 Name:  UnicodeName:  pi: 0 encodeType=0 qsig-encodeType=10 ConnType=3 XferMode=16 ConnTime=3 nwLoc=2IpAddrMode=0 ipAddrType=0 ipv4=10.23.5.1:5060 region=REG_SCTORCampus capCount=1 devType=8 mixerCId=0 mediaReq=2 portToPort.loc=3 MOH.MRGLPkid=2952777d-4a00-3a80-f80f-c93b8b576268 MOH.userHoldID=0 MOH.netHoldID=0 MOH.supp=F devName=SIPTRUNK_ColpatriaAvaya ctiActive=F ctiFarEndDev=2 ctiCCMId=5 devCepn=607bf6aa-b290-7a2b-1be9-b3bde981f430 lineCepn= activeCaps=0 VideoCall=F MMUpdateCapMask=0x3e MMCap=0x1 devCap=0 CryptoCapCount=0 secure=1 loginId= UnicodeName:  retriedVideo=FFromTag=ToTag=CallId= UAPortFlag=T wantDTMFRecep=1 provOOB=0 supp DTMF=1 DTMF Cfg=3 DTMF PT=0 DTMF reqMed=0 isPrefAltScript=F cdpnPatternUsage=-1572348230 audioPtyId=85809923 doNotAppendLineCSS=F lrg= BCUpdate=0 ccBearCap.itc=0 ccBearCap.l=3 ccBearCap.itr=1 protected=1 flushCapIns=0 geolocInfo={geolocPkid=, filterPkid=, geolocVal=, devType=8} locPkid= locName= deductBW=F fateShareId= videoTrafficClass=0 bridgeParticipantID callingUsr= remoteClusterID= isEMCCDevice=F dtmCall=F dtmPrimaryCI=0 dtmMediaIFPid=(0,0,0,0) dtmMcNodeId=0 emc=T QSIGIMERoute=F eo=0 eoUpdt=0 honorCodec=F honorUpdt=0 finalCalledPartition= cTypeUpdt=0LatentCaps=null icidVal= icidGenAddr= oioi= tioi= ptParams=
58575824.001 |13:04:28.565 |AppInfo  |Cdcc - (2149156) - dumpSecureStatus - sideA=(cap=1,1, media=0,0, feature=0,0), sideB=(cap=1,1 media=0,0, feature=0,0)
58575824.002 |13:04:28.565 |AppInfo  |Cdcc - (2149156) - updateDchanCrp - secure capability on side 1 is (1,1)
58575824.003 |13:04:28.565 |AppInfo  |Cdcc - (2149156) - dumpSecureStatus - sideA=(cap=1,1, media=0,0, feature=0,0), sideB=(cap=1,1 media=0,0, feature=0,0)
58575825.000 |13:04:28.565 |SdlSig   |CcProceedInd                           |tcc_incoming_call_proceeding4  |Cdcc(5,100,212,2149156)          |Cc(5,100,213,1)                  |5,100,13,7391.165394^172.20.254.195^XCODE_SCTORVG1 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] CI=90463765 CI.branch=0  pi.piid=30 pi.l=0IpAddrMode=0 ipAddrType=0 ipv4=0.0.0.0:0 mediaQryF locPkid= locName= deductBW=F fateShareId= videoTrafficClass=0TransparentData=null CanSupportSIPTandN=false TransId=0 AllowBitMask=0x0 UserAgentOrServer= OrigDDName=locale: 1 Name:  UnicodeName:  pi: 0 mCallerId= mCallerName=
58575826.000 |13:04:28.565 |AppInfo  |SIPSocketProtocol(5,100,13,389500)::handleWriteComplete
58575827.000 |13:04:28.680 |AppInfo  |SIPSocketProtocol(5,100,13,389500)::handleReadComplete send SdlReadRsp: size 326
58575828.000 |13:04:28.680 |SdlSig   |SdlReadRsp                             |wait                           |SIPTcp(5,100,64,1)               |SdlTCPConnection(5,100,13,389500) |5,100,13,389500.699^10.23.5.1^*        |*TraceFlagOverrode
58575828.001 |13:04:28.680 |AppInfo  |SIPTcp - SdlRead bufferLen=326
58575828.002 |13:04:28.680 |AppInfo  |SIPTcp - wait_SdlReadRsp:



Incoming SIP TCP message from 10.23.5.1 on port 5060 index 49525 with 326 bytes:
[35485917,NET]
SIP/2.0 100 Trying
Call-ID: a0d63b80-7d413d1c-ca307-1fdb14ac@172.10.9.1
CSeq: 101 INVITE
From: "VAR" <sip:4168408194@172.10.9.1>;tag=11569194~9c5fe16b-fa10-444f-9e34-320e10e1661c-90463765
To: <sip:5713313031@10.23.5.1>
Via: SIP/2.0/TCP 172.10.9.1:5060;branch=z9hG4bK1c98ae774bcde4
Content-Length: 0


58575828.003 |13:04:28.680 |AppInfo  |SIPTcp - SignalCounter = 10788373
58575829.000 |13:04:28.681 |SdlSig   |SIPSPISignal                           |wait                           |SIPHandler(5,100,72,1)           |SIPTcp(5,100,64,1)               |5,100,13,389500.699^10.23.5.1^*        |*TraceFlagOverrode
58575829.001 |13:04:28.681 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_TRYING value=500 retries=6
58575829.002 |13:04:28.681 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_EXPIRES value=180000 retries=0
58575829.003 |13:04:28.681 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_start_timer: type=SIP_TIMER_EXPIRES value=180000 retries=0
58575830.000 |13:04:28.685 |AppInfo  |SIPSocketProtocol(5,100,13,389500)::handleReadComplete send SdlReadRsp: size 567
58575831.000 |13:04:28.685 |SdlSig   |SdlReadRsp                             |wait                           |SIPTcp(5,100,64,1)               |SdlTCPConnection(5,100,13,389500) |5,100,13,389500.700^10.23.5.1^*        |*TraceFlagOverrode
58575831.001 |13:04:28.685 |AppInfo  |SIPTcp - SdlRead bufferLen=567
58575831.002 |13:04:28.685 |AppInfo  |SIPTcp - wait_SdlReadRsp:

Incoming SIP TCP message from 10.23.5.1 on port 5060 index 49525 with 567 bytes:
[35485918,NET]

SIP/2.0 404 Not Found (No route available)
Call-ID: a0d63b80-7d413d1c-ca307-1fdb14ac@172.10.9.1
CSeq: 101 INVITE
From: "VAR"<sip:4168408194@172.10.9.1>;tag=11569194~9c5fe16b-fa10-444f-9e34-320e10e1661c-90463765
To: <sip:5713313031@10.23.5.1>;tag=8433154892203287_local.1448115296547_924551185_1067494762
Via: SIP/2.0/TCP 172.10.9.1:5060;branch=z9hG4bK1c98ae774bcde4
Record-Route: <sip:rw-1e34b6f7@10.23.5.1;lr;transport=TCP>
Av-Global-Session-ID: a26e0940-7778-11e6-a608-ac162dbbd468
Server: AVAYA-SM-6.3.6.0.636005
Content-Length: 0


58575831.003 |13:04:28.685 |AppInfo  |SIPTcp - SignalCounter = 10788374
58575832.000 |13:04:28.685 |SdlSig   |SIPSPISignal                           |wait                           |SIPHandler(5,100,72,1)           |SIPTcp(5,100,64,1)               |5,100,13,389500.700^10.23.5.1^*        |*TraceFlagOverrode
58575832.001 |13:04:28.685 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_EXPIRES value=180000 retries=0
58575832.002 |13:04:28.685 |AppInfo  |//SIP/SIPHandler/ccbId=11569194/scbId=0/ccsip_api_call_disconnected: ccb->cc_disc_cause (1); ccb->sip_disc_cause(404)
58575832.003 |13:04:28.685 |AppInfo  |//SIP/SIPHandler/ccbId=11569194/scbId=0/findDevicePID: Routed to SIPD by ccbId/scbId
58575833.000 |13:04:28.685 |SdlSig   |SIPSPISignal                           |wait                           |SIPTcp(5,100,64,1)               |SIPHandler(5,100,72,1)           |5,100,13,389500.700^10.23.5.1^*        |*TraceFlagOverrode
58575833.001 |13:04:28.685 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.23.5.1 on port 5060 index 49525
[35485919,NET]
ACK sip:5713313031@10.23.5.1:5060 SIP/2.0

3 REPLIES 3
Cisco Employee

Your understanding is right,

Your understanding is right, Avaya is unable to route this call, hence it returns SIP 404. Engage Avaya Experts to fix it.

Highlighted
Beginner

Thanks

Thanks

Beginner

Hello

Hello

Avaya experts made changes to routing and still not successful. we now getting 403 forbidden. calls getting rejected due to invalid domain name. looks like avaya is looking for domain name and Cisco is not delivering the domain name. is there any setting on cisco callmanager which has to be changed. i cant find anything documented in avaya document.

below is the final leg of SIP trace

26725556.003 |11:44:13.568 |AppInfo  |SIPTcp - SignalCounter = 11534772

26725557.000 |11:44:13.568 |SdlSig   |SIPSPISignal                           |wait                           |SIPHandler(5,100,72,1)           |SIPTcp(5,100,64,1)               |5,100,13,410716.644^10.236.5.14^*        |*TraceFlagOverrode

26725557.001 |11:44:13.568 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_TRYING value=500 retries=6

26725557.002 |11:44:13.568 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_EXPIRES value=180000 retries=0

26725557.003 |11:44:13.568 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_start_timer: type=SIP_TIMER_EXPIRES value=180000 retries=0

26725558.000 |11:44:13.581 |AppInfo  |SIPSocketProtocol(5,100,13,410716)::handleReadComplete send SdlReadRsp: size 773

26725559.000 |11:44:13.581 |SdlSig   |SdlReadRsp                             |wait                           |SIPTcp(5,100,64,1)               |SdlTCPConnection(5,100,13,410716) |5,100,13,410716.645^10.236.5.14^*        |*TraceFlagOverrode

26725559.001 |11:44:13.581 |AppInfo  |SIPTcp - SdlRead bufferLen=773

26725559.002 |11:44:13.581 |AppInfo  |SIPTcp - wait_SdlReadRsp:

 

Incoming SIP TCP message from 10.23.5.1 on port 5060 index 49861 with 773 bytes:

[37922382,NET]

SIP/2.0 403 Forbidden(Invalid domain in From: header)

P-Location: SM;origlocname="Cisco Toronto";origsiglocname="Cisco Toronto";origmedialocname="Cisco Toronto";termlocname="Torre Central/Colombia XV";termsiglocname="Torre Central/Colombia XV";termmedialocname="Torre Central/Colombia XV";smaccounting="true"

Server: Avaya CM/R016x.02.0.823.0 AVAYA-SM-6.3.6.0.636005

Av-Global-Session-ID: 160d67d0-7a92-11e6-a608-ac162dbbd468

To: <sip:5713313031@10.23.5.1>;tag=80a6ae539f84e61d6a55661eff800

From: "Varun " <sip:4168408194@172.10.9.1>;tag=12368298~9c5fe16b-fa10-444f-9e34-320e10e1661c-90772924

Call-ID: 14868a00-7d91704d-d95e6-1fdb14ac@172.10.9.1

CSeq: 101 INVITE

Via: SIP/2.0/TCP 172.10.9.1:5060;branch=z9hG4bK1e9a3c344994b1

Content-Length: 0

 

 

26725559.003 |11:44:13.582 |AppInfo  |SIPTcp - SignalCounter = 11534773

26725560.000 |11:44:13.582 |SdlSig   |SIPSPISignal                           |wait                           |SIPHandler(5,100,72,1)           |SIPTcp(5,100,64,1)               |5,100,13,410716.645^10.23.5.1^*        |*TraceFlagOverrode

26725560.001 |11:44:13.582 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_EXPIRES value=180000 retries=0

26725560.002 |11:44:13.582 |AppInfo  |//SIP/SIPHandler/ccbId=12368298/scbId=0/ccsip_api_call_disconnected: ccb->cc_disc_cause (57); ccb->sip_disc_cause(403)

26725560.003 |11:44:13.582 |AppInfo  |//SIP/SIPHandler/ccbId=12368298/scbId=0/findDevicePID: Routed to SIPD by ccbId/scbId

26725561.000 |11:44:13.582 |SdlSig   |SIPSPISignal                           |wait                           |SIPTcp(5,100,64,1)               |SIPHandler(5,100,72,1)           |5,100,13,410716.645^10.23.5.1^*        |*TraceFlagOverrode

26725561.001 |11:44:13.582 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.23.5.1 on port 5060 index 49861

[37922383,NET]

ACK sip:5713313031@10.23.5.1:5060 SIP/2.0

Via: SIP/2.0/TCP 172.10.9.1:5060;branch=z9hG4bK1e9a3c344994b1

From: "Varun" <sip:4168408194@172.10.9.1>;tag=12368298~9c5fe16b-fa10-444f-9e34-320e10e1661c-90772924

To: <sip:5713313031@10.23.5.1>;tag=80a6ae539f84e61d6a55661eff800

Date: Wed, 14 Sep 2016 15:44:13 GMT

Call-ID: 14868a00-7d91704d-d95e6-1fdb14ac@172.10.9.1

Max-Forwards: 70

CSeq: 101 ACK

Allow-Events: presence

Content-Length: 0

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