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cucm 9 manager assistant console

hasan yenilmez
Level 1
Level 1

Hi,
 I have a problem about cucm manager assistant console application.
when assistant doesn't open cucm manager assistant console application  on her pc . calls comes to directly manager's ip phone 
why call doesn't  come to assistant's ip phone ?
Is there any way to do this ? 

thanks in advance 

1 Accepted Solution

Accepted Solutions

Brian Meade
Level 7
Level 7

"If you are an assistant using Cisco IPMA in proxy-line mode, you must log in to 
the Assistant Console and have a filter enabled to receive calls made to your 
manager on your phone."

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucma/4_0/english/user/guide/4_0/ipmaappa.pdf

You could use shared-line mode instead but you lose features and the calls will ring on both phones.

View solution in original post

1 Reply 1

Brian Meade
Level 7
Level 7

"If you are an assistant using Cisco IPMA in proxy-line mode, you must log in to 
the Assistant Console and have a filter enabled to receive calls made to your 
manager on your phone."

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucma/4_0/english/user/guide/4_0/ipmaappa.pdf

You could use shared-line mode instead but you lose features and the calls will ring on both phones.