CUCM AD SYNC HAPPEN ONLY ONCE A DAY

[Maleksalim]

Hello Guys,

I have an issue with CUCM LDAP Synchronisation, it happen only once a day even if it's configured to be done each 6 hours.

Next Re-sync Time (YYYY-MM-DD hh:mm) shows that the next Sync will be done after 24 hours

Any Idea?

[Sreekanth Narayanan]

Hi maleksalim,

What is the complete call manager version? (a.b.c.ddddd-e)?

When did you start observing this?

Did this work before?

Thanks

Sree

[Maleksalim]

Hi Sreekanth,

the Version of CUCM is 8.6.2.22900-9

I observed that few months a go and I don't know if it worked before.

Thanks

[Sreekanth Narayanan]

Hi maleksalim,

Could you attach a screenshot of your problem here?

Thanks

Sree

[Sreekanth Narayanan]

Also please send me the output of the following commands:

run sql select * from directorypluginconfig

run sql select * from directorypluginschedule

[Rob Huffman]

Hi there,

Just wanted to look at this 8.6.2 bug in addition to the good tips from Sreekanth (+5)

CSCuf59031

LDAP SYNC NOT UPDATING  "Next Re-sync Time"

Symptom:

When a customer uses 6 hour schedule to have a  directory sync we would see that the "Next Re-Sync Time" value on the  web-page (under LDAP Directory configuration) does not change  periodically after every sync.

The LDAP syncs would work fine but there might be one or two LDAP Syncs that can get skipped.

Conditions:

CUCM version 8.6.2

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

[Sreekanth Narayanan]

Good catch there Rob! That seems to be the issue .

CSCue47475 is the original defect that was opened for it.

maleksalim, you would need to upgrade the CUCM to 8.6.2.24081-1 to fix this. That's an ES and only TAC can provide this.

This is also fixed in 9.1.2.10000-28 and 9.1.1.21017-2.

Thanks

Sree

[Maleksalim]

Thank you Rob , Sreekanth (+5)

I think the bug is the issue, I will check in other cluster if it's the same thing