CUCM Address Book Synchronizer login fail

[helexis]

I have installed the TabSyncInstall.exe program and configured the server settings and the user settings.

I get the following error message: Unable to login (user) with configured password.

I have tried using both the server name and the server ip address. Neither works. I can ping the server from this client. The username a password are not the issue since I am able to login to the user options page with them with no issue.

I have had this working before, but we have since upgraded to CUCM version 6.1.5.10000-10.

Please advise.

[Jose Mendez]

Is Cisco UXL Web Service activated and running? Try restarting it.

Please rate helpful post so other users know what to do in similar circumstances.

[helexis]

Ok...so no that service wasn't running. So I started it. Should it be running on the publisher or the subscriber or both?

However, after waiting several minutes for the service to get up and running I tried to synchronize again and authentication was still not successful.

[Jose Mendez]

If you point to the Publisher, activate/start on the Publisher. Same deal if pointing to a subscriber. If you recently activat

ed it, make sure it is also running: Tools > Control Center - Feature Services > Cisco UXL Web Serv.

needs to be running and activated. Try restarting it a few times. If still it doesn't work, try to collect this output

from a CLI session: