CUCM Alternate Extension used to allow duplicated extensions

[dwayne rattan]

I am using the Alternate extension option to allow users in different partitions to have the same extension and this works fine.

for example:Site 1

                     Extension: 1234

                     Partition:Site1

                     ALT Extension 1211234

Site 2

                  Extension 1234

                  Partition: Site2

                  ALT Extension 1311234

But the problem I am facing is that CUC does not recognize both duplicated extension  and only leaves voicemail for one account.

How can I get CUC to import the alternate numbers while still allowing calls to dial a 4 digit extension and get the correct voicemail account

[Jaime Valencia]

You would need to adjust the partitions and search spaces in CUC if you want to use the same DN more than once.

[Mohammed al Baqari]

Hi,

I am assuming you are using two forwarded routing rules, correct? If this is the case, you need to make sure that each rule is using the right search scope to be able to access the partition of the right user.

If you are using the default forwarded rule (Attempt forward), then it will access only one of the users based on the assigned search scope. If the search scope contain both partitions, it will access the partition on the top as it scans based on order.