10-12-2015 08:43 AM - edited 03-18-2019 11:40 AM
I am using the Alternate extension option to allow users in different partitions to have the same extension and this works fine.
for example:Site 1
Extension: 1234
Partition:Site1
ALT Extension 1211234
Site 2
Extension 1234
Partition: Site2
ALT Extension 1311234
But the problem I am facing is that CUC does not recognize both duplicated extension and only leaves voicemail for one account.
How can I get CUC to import the alternate numbers while still allowing calls to dial a 4 digit extension and get the correct voicemail account
10-12-2015 10:27 AM
You would need to adjust the partitions and search spaces in CUC if you want to use the same DN more than once.
10-12-2015 11:54 AM
Hi,
I am assuming you are using two forwarded routing rules, correct? If this is the case, you need to make sure that each rule is using the right search scope to be able to access the partition of the right user.
If you are using the default forwarded rule (Attempt forward), then it will access only one of the users based on the assigned search scope. If the search scope contain both partitions, it will access the partition on the top as it scans based on order.
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