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CUCM and IPOSE SIP TRUNK Configuration

EngMajdi
Level 1
Level 1

‎03-27-2023 02:12 PM

Hi ...

I need an assist me in attempting to complete a SIP call to a Cisco Call Manager (CUCM11.5) from an Avaya IPOSE 11.1. I am able to successfully call from any Avaya IP Phone on the IP Office to any extension on the CCM, but I cannot complete any calls from the CUCM to the IPOSE. Here is a sample sys monitor output from a failed call. 

Below is Cisco’s feedback as well, with the conclusion in the last line in red.

 

  1. The CUCM sends the sip:32091846@10.234.11.1:5060 SIP/2.0 to the AVAYA server.


    INVITE sip:32091846@10.234.11.1:5060 SIP/2.0
    Via: SIP/2.0/TCP 172.20.101.21:5060;branch=z9hG4bK2d119759fb4dc4
    From: "jabber Test" <sip:9712222@172.20.101.21>;tag=29264673~a3e24dc8-8444-4488-bc75-cbe3658de430-35285859
    To: <sip:32091846@10.234.11.1>
    Date: Mon, 20 Mar 2023 10:58:43 GMT
    Call-ID: 2c917900-41813c63-20f56d-156514ac@172.20.101.21
    Supported: timer,resource-priority,replaces
    Min-SE: 1800
    User-Agent: Cisco-CUCM11.5
    Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
    CSeq: 101 INVITE
    Expires: 180
    Allow-Events: presence
    Supported: X-cisco-srtp-fallback,X-cisco-original-called
    Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=DESKTOP;x-cisco-qos-tcl=true
    Session-ID: 55aa935f00105000a0007064823698aa;remote=00000000000000000000000000000000
    Cisco-Guid: 0747731200-0000065536-0000065185-0358945964
    Session-Expires: 1800
    P-Asserted-Identity: "jabber Test" <sip:9712222@172.20.101.21>
    Remote-Party-ID: "jabber Test" <sip:9712700@172.20.101.21>;party=calling;screen=yes;privacy=off
    Contact: <sip:9712700@172.20.101.21:5060;transport=tcp>;video;audio;+u.sip!devicename.ccm.cisco.com="BOT2222";bfcp
    Max-Forwards: 13
    Content-Length: 0

    2- Avaya respond to CUCM with 100 trying
    ....
    SIP/2.0 100 Trying
    Via: SIP/2.0/TCP 172.20.101.21:5060;branch=z9hG4bK2d119759fb4dc4
    From: "jabber Test" <sip:9712222@172.20.101.21>;tag=29264673~a3e24dc8-8444-4488-bc75-cbe3658de430-35285859
    Call-ID: 2c917900-41813c63-20f56d-156514ac@172.20.101.21
    CSeq: 101 INVITE
    Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
    Supported: timer
    Server: IP Office 11.1.2.3.0 build 47
    To: <sip:32091846@10.234.11.1>;tag=ffe4ad8ebbe4dfe2
    Content-Length: 0

    3- Avaya respond to cucm with 503 Service Unavailable
    ..
    SIP/2.0 503 Service Unavailable
    Via: SIP/2.0/TCP 172.20.101.21:5060;branch=z9hG4bK2d119759fb4dc4
    From: "jabber Test" <sip:9712222@172.20.101.21>;tag=29264673~a3e24dc8-8444-4488-bc75-cbe3658de430-35285859
    Call-ID: 2c917900-41813c63-20f56d-156514ac@172.20.101.21
    CSeq: 101 INVITE
    Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
    Supported: timer
    Server: IP Office 11.1.2.3.0 build 47
    Reason: Q.850;cause=88;text="Incompatible destination"
    To: <sip:32091846@10.234.11.1>;tag=ffe4ad8ebbe4dfe2
    Content-Length: 0

    ..................


    4- ACK sip form the cucm

    ACK sip:32091846@10.234.11.1:5060 SIP/2.0
    Via: SIP/2.0/TCP 172.20.101.21:5060;branch=z9hG4bK2d119759fb4dc4
    From: "jabber Test" <sip:9712222@172.20.101.21>;tag=29264673~a3e24dc8-8444-4488-bc75-cbe3658de430-35285859
    To: <sip:32091846@10.234.11.1>;tag=ffe4ad8ebbe4dfe2
    Date: Mon, 20 Mar 2023 10:58:43 GMT
    Call-ID: 2c917900-41813c63-20f56d-156514ac@172.20.101.21
    User-Agent: Cisco-CUCM11.5
    Max-Forwards: 70
    CSeq: 101 ACK
    Allow-Events: presence
    Content-Length: 0 

why its respond with 503 error ?

 

Labels:
0 Helpful
4 Replies 4

Nithin Eluvathingal
VIP
VIP

‎03-27-2023 07:10 PM


3- Avaya respond to cucm with 503 Service Unavailable
..
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/TCP 172.20.101.21:5060;branch=z9hG4bK2d119759fb4dc4
From: "jabber Test" <sip:9712222@172.20.101.21>;tag=29264673~a3e24dc8-8444-4488-bc75-cbe3658de430-35285859
Call-ID: 2c917900-41813c63-20f56d-156514ac@172.20.101.21
CSeq: 101 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
Server: IP Office 11.1.2.3.0 build 47
Reason: Q.850;cause=88;text="Incompatible destination" >>> This is the issue. Find out why avaya send Incompatible Destination.
To: <sip:32091846@10.234.11.1>;tag=ffe4ad8ebbe4dfe2



Response Signature


martymar832
Level 1
Level 1
In response to Nithin Eluvathingal

‎07-24-2023 09:08 AM

Anyone have an answer for this? I am having the exact same issue.

0 Helpful

b.winter
VIP
VIP
In response to martymar832

‎07-25-2023 01:47 AM

As @Nithin Eluvathingal has already stated: Check with the Avaya technician
The error is coming from Avaya, so what do you want to troubleshoot on the CUCM side?!
Avaya needs to say, how they want the INVITE.

Come on guys, this has nothing to do with any technical stuff at all.
If B says "I don't like what A is sending", without mentioning why he doesn't like it, there is nothing A can change.

0 Helpful

Roger Kallberg
VIP
VIP
In response to martymar832

‎07-25-2023 02:50 AM

In the OP output the invite is sent with both video and voice capabilities. That could be what is causing the Avaya side to send the incompatible message. Try adding the command voice-class sip audio forced on the dial peer(s) facing the Avaya system. For more information please see this document. Video Suppression 



Response Signature


0 Helpful
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