***CUCM(BACD) Possibility

[Zekeria Sammantar]

Hi Everyone,

I have just stumbled upon an idea:

What if a BACD script can be setup in a SIP Gateway to route CUCM hunt-pilot instead of ephone-hunt group

diagram

PSTN-->SIPGW-->CUCM

It's not possible to route an extension connected to CUCM

for example

ephone-hunt 1 sequential

pilot 2945555

list 5648568

dial-peer voice 9889 voip

destination-pattern 2945555

session protocol sipv2

session target ipv4:10.177.85.66

voice-class codec 1

dtmf-relay rtp-nte

no vad

This will not work, because an error will stop it.

What if instead of buying an expensive contact center, a simple BACD that connect's to CUCM without using CME. I have never done this before, it will be interesting. Is it possible?, please comment

Auto Attended # = 294-5555

Group 1 = 294-6001(Hunt Pilot Configured in CUCM)

Members =  6001,6002,6003

Group 2 = 294-6002(Hunt Pilot Configured in CUCM)

Members = 6011,6012,6013

Group 3 = 294-6003(Hunt Pilot Configured in CUCM)

Members = 6021,6022,6023

PSTN Caller dials 294-5555

PSTN-->SIPGW-->BACD-->Rerouted>-->CUCM-->Hunt Pilot-->Hunt List--> Members-List

CUCM = 10.177.85.66

SIPGW= 10.10.254.3

Configuration

dial-peer voice 222 voip

service aa

destination-pattern 2945555

session target ipv4:10.10.254.3

incoming called-number 2945555

dtmf-relay rtp-nte

codec g711ulaw

no vad

!

dial-peer voice 3302 voip

destination-pattern 2946....

session protocol sipv2

session target ipv4:10.177.85.66

voice-class codec 1

dtmf-relay rtp-nte

no vad

service aa flash:app-b-acd-aa-3.0.0.2.tcl

paramspace english index 1
paramspace english language en
paramspace english location flash:
param service-name queue
param handoff-string aa
param aa-pilot 2945555

param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 700
param voice-mail 2945594
param max-time-vm-retry 2
param number-of-hunt-grps 1
param dial-by-extension-option 4
param second-greeting-time 60

param dial-by-extension-option 4

service queue flash:app-b-acd-3.0.0.2.tcl

param number-of-hunt-grps 3
param aa-hunt1 2946001
param aa-hunt2 2946002
param aa-hunt3 2946003

param queue-len 15
param queue-manager-debugs 1

IS IT POSSIBLE?

[Chris Deren]

BACD is only compatible with CME, it will not queue to CUCM extensions.

As of version 9.0 CUCM does have basic ACD functionality that allows you to queue calls and play prompts just like BACD.

Chris

[Zekeria Sammantar]

Thanks for the quick reply

but is it possible to do this using Unity connection?

[Chris Deren · Accepted solution]

Unity Connection will alow you to build the IVR menus, but it will not allow you to queue a call. CUCM 9.X as previously stated can be combined with Unity Connection to build a menu and then queue the call.

HTH,

Chis

[Jaime Valencia]

Actually you can queue a call with CUC, but the problem is, that while you wait, every minute or so, you'll be prompted if you want to remain waiting or if you want to leave a message.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Chris Deren]

Java,

Are you referring to supervised transfers with call hold? I would not really consider that anything close to ACD queue.

Chris

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