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faizanelahi
Beginner

CUCM Call Forward Issue

Hi,

I am facing issues with call forward in CUCM 11.5. In H323 gateway page i have changed calling party selection (outbound calls) to First Redirect Number (External). Calls coming from PSTN are forwarding to mobile (PSTN) if call is not answered.

However, my issue is when internal extension (501 - external mask is 22290501) calls to internal extension (504 - external mask is 22290504) caller id is showing 22290504 which is correct based on the First redirect number external. But the customer wants to see calling party mask (501 - 22290501) on PSTN mobile. 

Any ideas how to achieve this without changing gateway settings (calling party selection).

2 REPLIES 2
Nithin Eluvathingal
VIP Advisor

If you keep it Original caller it will show 22290501, But this will effect Calls coming from PSTN which gets  forwarded  to mobile (PSTN).

 

 

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Yes, this is the issue am facing right now when I keep originator, PSTN calls are not forwarding.

Any other thoughts to achieve both at same time.

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