CUCM call pickup with 7911

[Nahid.Memmedli]

Hi,

We have CUCM 8.6.2 and 7911 phones . I want to active call pickup on three phones. Directories are 4000,40001,4002. 

When someone calls directory 4000, others must pickup call whose directories are 4001 and 4002.

I created ''call pickup group'' in ''call routing'' and I added it to the directories but I can not activate pickup button on phones (7911). It can be softkey or phone button.

Please assist.

Best regards.

[Rajan · Accepted solution]

Hi Nahid,

You cannot use phone button template for 7911 as it only has only line and have to go with softkey template.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsgd-851-cm/fscpickg.pdf

HTH

Rajan

[Nahid.Memmedli]

Hi Rajan,

Thank you for your solution. It worked with section "Configuration Checklist for Directed Call Pickup" in link which you provided.