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Cisco Employee

CUCM Call Routing question

Hi, is it possible to perform the following with Cisco Unity call handler or Call Routing features (Time of Day, Hunt Groups, etc.) on CUCM?

  1. Ability to setup an out-of-hours call schedule that includes:
    1. Weekly list of on-call phone numbers (external PSTN numbers) – which changes according to the schedule the customer creates. This would rotate over a 12-week period.
    2.  Ability to call a 1st number, then roll to a 2nd number if the first doesn’t answer and to a third one should both 1st and 2nd numbers do not respond. The caller would have Music On-hold played to them while the system calls the on-call resource.
    3. Reporting against the calls being sent to the on-call cellphones – ie answered, abandoned etc.

Docs that explain how to accomplish this would be highly appreciated.

Kind regards,

Javier 

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Hall of Fame Cisco Employee

You should be using internal

You should be using internal resources for this kind of questions, PDI does assist with this requests

www.cisco.com/go/pdi

Otherwise, you can also use Spark or mailers.

HTH

java

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