Hi, is it possible to perform the following with Cisco Unity call handler or Call Routing features (Time of Day, Hunt Groups, etc.) on CUCM?
Ability to setup an out-of-hours call schedule that includes:
Weekly list of on-call phone numbers (external PSTN numbers) – which changes according to the schedule the customer creates. This would rotate over a 12-week period.
Ability to call a 1st number, then roll to a 2nd number if the first doesn’t answer and to a third one should both 1st and 2nd numbers do not respond. The caller would have Music On-hold played to them while the system calls the on-call resource.
Reporting against the calls being sent to the on-call cellphones – ie answered, abandoned etc.
Docs that explain how to accomplish this would be highly appreciated.
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we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
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The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...