CUCM Call Routing question

[jacarrio]

Hi, is it possible to perform the following with Cisco Unity call handler or Call Routing features (Time of Day, Hunt Groups, etc.) on CUCM?

1. Ability to setup an out-of-hours call schedule that includes:
1. Weekly list of on-call phone numbers (external PSTN numbers) – which changes according to the schedule the customer creates. This would rotate over a 12-week period.
2.  Ability to call a 1^st number, then roll to a 2^nd number if the first doesn’t answer and to a third one should both 1st and 2nd numbers do not respond. The caller would have Music On-hold played to them while the system calls the on-call resource.
3. Reporting against the calls being sent to the on-call cellphones – ie answered, abandoned etc.

Docs that explain how to accomplish this would be highly appreciated.

Kind regards,

Javier 

[Jaime Valencia]

You should be using internal resources for this kind of questions, PDI does assist with this requests

www.cisco.com/go/pdi

Otherwise, you can also use Spark or mailers.