Hi, is it possible to perform the following with Cisco Unity call handler or Call Routing features (Time of Day, Hunt Groups, etc.) on CUCM?
Ability to setup an out-of-hours call schedule that includes:
Weekly list of on-call phone numbers (external PSTN numbers) – which changes according to the schedule the customer creates. This would rotate over a 12-week period.
Ability to call a 1st number, then roll to a 2nd number if the first doesn’t answer and to a third one should both 1st and 2nd numbers do not respond. The caller would have Music On-hold played to them while the system calls the on-call resource.
Reporting against the calls being sent to the on-call cellphones – ie answered, abandoned etc.
Docs that explain how to accomplish this would be highly appreciated.
on January 25th and 26th, we're hosting a Technical Enablement Workshop which will guide you through the steps involved in updating your organisation from Jabber and/or Meetings to Webex App.
Very useful for partners and for customers t...
hi Team, we are planning to deploy Multi-Factor Authentication for Jabber. The main requirement is to use MFA over internet (MRA).Is it possible to deploy MFA just for MRA and don't touch impact any on-prem existing setup?Can someone please guide on ...
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UCCX does not natively protect HTTP Triggers.
I wanted to come up with a solution to handle HTTP cookie based authentication.
There is a zip file for this project attached to this article. It was written on UCCX 12.5...