Hi guys,
Disclaimer - all I know about VoIP I've learned from Google and poking around in my CUCM 10.5. That said, I'm stuck, and I need some help.
I'm attempting to set up CFA to a user's external number (cell phone). I had it working and then I broke it somehow, but I can't figure out what I did to break it.
What happens now is this: Phone A calls Phone B. Phone B forwards to cell phone. Cell phone rings, but when answered, it beeps three times and disconnects. Phone A is still ringing and the cell phone will ring a second time, but when answered, same results. Then Phone A gets the busy signal.
What I have done so far:
In the page for the DN, I have set the Forward All destination to the mobile number (8AAABBBCCCC). I can dial this number Phone A and Phone B, and it works. The CSS is set to "CF_External_CSS". That CSS has a single partition selected, "Local_PT". This partition is used for local 7 and 10 digit dialing. Only 10 digit dialing is relevant for this problem. There are two Route Patterns associated with this partition, one for 7 digit and the other for 10 digit. When I was modifying the 10 digit pattern, all that I changed was deselect "Use Calling Party's External Phone Number Mask". I saved it and then the CFA stopped working. After clicking on Save, a notification pops up to say "The Authorization Code will not be activated. Press OK if you want to proceed...etc." That should be fine, we don't use FACs. A second notification pops up that says "Any update to this Route Pattern automatically resets the associated gateway or Route List." I clicked OK, and it saved. So since I didn't really change anything significant in the Route Pattern, I'm assuming this reset of the gateway or Route List could have also caused it to break. Only I don't know if that's correct, and if it is, why.
If anyone has any idea what I have done and can help me fix this, I would greatly appreciate it.
Thanks to any respondents!
Steve
