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CUCM: Configure button to initiate text/email?

CUCM 11.5 with 8851 phones.

 

I have been asked if it is possible to create a service or similar to initiate a text.

 

Use case scenario:  Receptionist has an unwelcome visitor etc.  Rather than picking up the phone and dailing 911 or other number, we would like a way to discretely push a button on her phone which will then send an email or text with a pre-determined message.

Is this possible with a service button?  If not, any third party apps that may work for this application?

 

Thanks

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Re: CUCM: Configure button to initiate text/email?

We've been using a product called SA-Announce from a company called Syn-apps to achieve similar functionality. In our case system send out a canned text message to a group of Cisco phones and as well to an email group.it also allows you to pass the message through to an SMS gateway as well

I believe Cisco emergency responder may have similar functionality too

***Please rate all the useful posts***
-Prabath
Hall of Fame Cisco Employee

Re: CUCM: Configure button to initiate text/email?

Look at this session:

October 12, 2017 Singlewire Informacast Updates

 

https://communities.cisco.com/docs/DOC-7823

HTH

java

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Participant

Re: CUCM: Configure button to initiate text/email?

Hmmm unable to view the page even with CCO login.

Hall of Fame Cisco Employee

Re: CUCM: Configure button to initiate text/email?

OK, then you might not be with a Cisco partner, it's a whole demo on how informacast can be used for that purpose from a variety of sources, and to a variety of destinations. This is from a slide and might give you a better idea, if you're interested, you can reach out to your Cisco partner or SE.

informacast.png

HTH

java

if this helps, please rate
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