cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
266
Views
0
Helpful
4
Replies
Highlighted
Participant

CUCM: Configure button to initiate text/email?

CUCM 11.5 with 8851 phones.

 

I have been asked if it is possible to create a service or similar to initiate a text.

 

Use case scenario:  Receptionist has an unwelcome visitor etc.  Rather than picking up the phone and dailing 911 or other number, we would like a way to discretely push a button on her phone which will then send an email or text with a pre-determined message.

Is this possible with a service button?  If not, any third party apps that may work for this application?

 

Thanks

4 REPLIES 4
Highlighted

We've been using a product called SA-Announce from a company called Syn-apps to achieve similar functionality. In our case system send out a canned text message to a group of Cisco phones and as well to an email group.it also allows you to pass the message through to an SMS gateway as well

I believe Cisco emergency responder may have similar functionality too

***Please rate all the useful posts***
-Prabath
Highlighted
Hall of Fame Cisco Employee

Look at this session:

October 12, 2017 Singlewire Informacast Updates

 

https://communities.cisco.com/docs/DOC-7823

HTH

java

if this helps, please rate
Highlighted

Hmmm unable to view the page even with CCO login.

Highlighted
Hall of Fame Cisco Employee

OK, then you might not be with a Cisco partner, it's a whole demo on how informacast can be used for that purpose from a variety of sources, and to a variety of destinations. This is from a slide and might give you a better idea, if you're interested, you can reach out to your Cisco partner or SE.

informacast.png

HTH

java

if this helps, please rate
Content for Community-Ad