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CUCM email alert when number dialed?

dbgreekas
Level 1
Level 1

‎02-07-2012 09:46 AM - edited ‎03-16-2019 09:27 AM

I was wondering if in CUCM there is an easy way to generate an email alert when for example someone dials 911 or an international number?

For 911 it would be particularly nice to notify reception and other staff.

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Chris Deren
Hall of Fame
Hall of Fame

‎02-07-2012 09:57 AM

No, but there are third party solutions that can do this, for example SingleWire CallAware.

Chris

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dbgreekas
Level 1
Level 1
In response to Chris Deren

‎02-07-2012 10:03 AM

I am looking for something simple and preferably without added cost..

Is there an SNMP Trap on the CUCM or on the call routers?

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Chris Deren
Hall of Fame
Hall of Fame
In response to dbgreekas

‎02-07-2012 10:26 AM

I am not aware of any native way, not I cannot think of a way via SNMP as I dont think there would be MIBs for such a thing. Your only other option would be to develop a TCL script and run all calls through this application on your H323/SIP GW.  Sorry, I wich there was an easier way :-(  Perhaps others may know more.

Chris

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edalseoJ89
Level 1
Level 1

‎02-07-2012 11:02 AM

Syn-Apps also has a great solution as well. I believe that it is called Call-Alert. The cost is very inexpensive as well.

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