CUCM (Hardware MCS7825I3-K9-CMC1) CUCM version 7.0.2.20000-5 HARD DISK ISSUE

[mohd355355]

Hello

after a power issue which leads to system restart , I notice that there is issue with hard disk for my call manger .

when I do show hardware I found the below issue in RAID   , I need to investigate and check the hard disk and raid controller , how to figure which disk is faulty , or if the controller is faulty .

1- publisher

admin:show hardware

HW Platform       : none found
Processors        : 1
Type              : Intel(R) Core(TM)2 Duo CPU     E6400  @ 2.13GHz
CPU Speed         : 2130
Memory            : 1024 MBytes
Object ID         :
OS Version        : UCOS 4.0.0.0-9
Serial Number     : .................

RAID Version      :
Firmware version not known
BIOS Information  :
Vendor: IBM
Version: IBM BIOS Version 1.38-[G9E138AUS-1.38]-
Release Date: 01/07/2008

RAID Details      :
RAID not configured

from os administration

Disk	Total Free Used active 27474844K 15809100K 11386616K 41% inactive 27474876K 26001344K 77888K 0% logging 95602984K 61487268K 29259272K 30%

2- SUBSCRIBER

admin:show hardware

HW Platform       : 7825I3
Processors        : 1
Type              : Intel(R) Core(TM)2 Duo CPU     E6400  @ 2.13GHz
CPU Speed         : 2130
Memory            : 2048 MBytes
Object ID         : 1.3.6.1.4.1.9.1.746
OS Version        : UCOS 4.0.0.0-9
Serial Number     : ............

RAID Version      :
RAID Firmware Version:  1.18.83.00
RAID BIOS Version:  6.0e.00.00

BIOS Information  :
Vendor: IBM
Version: IBM BIOS Version 1.38-[G9E138AUS-1.38]-
Release Date: 01/07/2008

RAID Details      :
LSI Logic IR Configuration Utility 2.00.15
Background command progress status for controller 0...
IR Volume 1
  Volume ID                               : 5
  Current operation                       : None
  Volume status                           : Enabled
  Volume state                            : Optimal
  Physical disk I/Os                      : Not quiesced

from  os administration

Disk	Total Free Used active 27474844K 15698804K 11496912K 41% inactive 27474876K 26001344K 77888K 0% logging 95602984K 75334112K 15412428K 16%

thanks

MK

[Aman Soi]

Hi,

in the "show hardware " output, u can check for Failed Disks.

regds,

aman

[mohd355355]

hello aman

thanks for your replay .

no it didn't show it ....

admin:show hardware

HW Platform       : none found
Processors        : 1
Type              : Intel(R) Core(TM)2 Duo CPU     E6400  @ 2.13GHz
CPU Speed         : 2130
Memory            : 1024 MBytes
Object ID         :
OS Version        : UCOS 4.0.0.0-9
Serial Number     : 00000000

RAID Version      :
Firmware version not known
BIOS Information  :
Vendor: IBM
Version: IBM BIOS Version 1.38-[G9E138AUS-1.38]-
Release Date: 01/07/2008

RAID Details      :
RAID not configured

[Aman Soi]

Hi,

I checked the output on MCS 7825 I4 and was not able to get the output as shared by me in snapshot while it is working on MCS 7835I3 .

Suggest opening TAC case.

regds,

aman

[Varundeep Chhatwal]

try fetching the ADU report from server CLI. Try utils create report hardware

[mohd355355]

hello Varundeep

thanks for your replay , when I try it I got the below

admin:
admin:utils create report hardware

         *** WARNING ***
This process can take several minutes as the disk array, remote console,
system diagnostics and enviromental systems are probed for their current
values.

Continue (y/n)?y
Please contact Cisco TAC for information on how to run hardware diagnostics for                                                    this platform (CSCsm15968).

any advice

[Varundeep Chhatwal]

i suspect currently you are not able to view the hardware status because of below defect.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCsv59702/?reffering_site=dumpcr

as your servers are on IBM hardware.

i suggest you to open a TAC Case so that an engineer can help you in giving a fix to generate the ADU report.