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CUCM - helpdesk admin privilege minimal

J_Vansen_S
Level 3
Level 3

hi all,

I have a requirement to grant simple access to Helpdesk, in order for them to view/add/edit/delete phones and users only on the CUCM.

They are not allowed make any other changes other than

Device-->Phones

User Management --> End Users

As they are not CUCM trained. They are just helpdesk aiding the company to make simple changes to change users names, provision phones.

Appreciate any advise

2 Accepted Solutions

Accepted Solutions

Suresh Hudda
VIP Alumni
VIP Alumni

Step 1: Go to user management and go to application user (help desk user).
Step 2: Add new and give password and confirm password.
Step 3: go to "permission information" and add this user to "Standard CCM read only" and test it.

Suresh

View solution in original post

Hi 

Create a user group and assign below rules

Standard CCM feature Management

Standard CCM Phone Management

Standard CCM User Management 

Standard CCMUser Administration

Once you select it will have option for read and write. Select appropriately.

Regards

Mohamed 

View solution in original post

5 Replies 5

Suresh Hudda
VIP Alumni
VIP Alumni

Step 1: Go to user management and go to application user (help desk user).
Step 2: Add new and give password and confirm password.
Step 3: go to "permission information" and add this user to "Standard CCM read only" and test it.

Suresh

My bad, I read it incorrectly :-( thought u have asked for read only access.

I want to give my Helpdesk agent only VM PIN reset access nothing else using prime provisioning. How do I achieve that?

Hi 

Create a user group and assign below rules

Standard CCM feature Management

Standard CCM Phone Management

Standard CCM User Management 

Standard CCMUser Administration

Once you select it will have option for read and write. Select appropriately.

Regards

Mohamed 

J_Vansen_S
Level 3
Level 3

Thank you all, followed instruction and done.

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