Solution needed. Let's imagine the customer with CUCM, let it be 8.5, CUCCX of version 8.0 for example and ZOOM CallRec. There are some users in the system who are CCX agents and there are some who are not. I need a solution to play an announcement to PSTN phone saying that call is being recorded when call is placed or received by a user who is not an agent. Just a tone is not enought, it should be a customizable announcement. I need a solution preferably based on the existing environment. However if it's not enought additional subsystem can be considered.
Thanks your brain cells
It's easy with incoming calls. But I have no idea about outgoing calls and if you can give any example I'll appreciate your help.
You could play the announcement via a TCL script at the edge on in and outbound calls.
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Yes, I know, thanks. But there are couple of things prevent me from doing that. First my gateway is MGCP and it is not an easy task for my environment to convert to H323. Another one - I have very little experience developing TCL scripts. This is a good chance to start Much easier for me even is to propose one more product to accomplish this task.
Any ideas how to do that with existing environment or additional products?