CUCM Hunt Group cannot call to Unity Call Handler

[Bridge Net]

Hi and good day to everyone , 

I am new to CUCM and has one issue as scenario below ; 

I tried to create a call handler (8003) in unity which giving prompt "all extension are busy" .

I include 8003 in the line group with other extension in top to down format. 8003 being the bottom.

However the call still unable to forward it to call handler even all extension are busy. 

I had tried to call directly to 8003 and I can hear the prompt. 

Is this the best way if I want to have a solution for all extension in that department/hunt group are busy , I can broadcast an announcement with menu option.

thanks

[james.buchanan1]

Hello,

On your Hunt Pilot, you must set the unanswered and busy to be the number of your call handler, and must set the calling search space to be something valid such as an internal CSS.

Also, you will need to put your hunt pilot in the Forwarded routing table in Unity Connection. The setting on that will be to send it to your call hander. You will add a rule in which Forwarding Station equals the value of the hunt pilot extension.

Regards,

James