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CUCM - Inbound Caller ID Display On SIP Trunk

Quintin.Mayo
Level 2
Level 2

‎09-14-2018 05:14 AM - edited ‎03-17-2019 01:28 PM

One of our customer locations is reporting when they receive an external call, before they answer it, their phone will display the caller's number only rather than the callerID name as well. The customer environment consist of SIP Trunks provided by their service provider. Can anyone tell me what is need to have the incoming call display the caller number and name? Is there a configuration needed on the SIP trunks in CUCM? If so, please provide example and documentation. Any assistance would be greatly appreciated.

 

Thanks,

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R0g22
Cisco Employee
Cisco Employee

‎09-14-2018 07:32 AM

Check the logs on the CUBE (assuming your provider trunks are coming through one) and see if the name is being delivered by the provider or not and if the IOS is sending that to the CUCM or not.

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