10-09-2013 01:45 AM - edited 03-16-2019 07:47 PM
Greetings!
Does anyone know when happens situation described below?
Part of trace log:
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::waiting_AllocateMtpResourceReq - (capCount,region),A(8,Moscow),B(13,Moscow), reqDevCap=0x12, supDevCap=0x119, passthru=0, resourceCount=1|<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Detailed><MASK::0080>
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::waiting_AllocateMtpResourceReq - (not an error) DeviceCap Mismatch|<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Error><MASK::0080>
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::getResourcesAllocated -- DeviceName=C2821-SIP-A12 Ci=124092313 ResourceCount=1|<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Detailed><MASK::0080>
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::getResourcesAllocated -- Logging RegionA=Moscow Caps and MTP/XCoder Region=Moscow Caps|<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Detailed><MASK::0080>
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::logCapabilitiesinTrace -- MTP/XCoder Device Caps = 4 258 257 259 261 |<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Detailed><MASK::0080>
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::logCapabilitiesinTrace -- Device Caps = 4 2 86 15 16 11 12 257 |<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Detailed><MASK::0080>
10/09/2013 11:53:05.409 CCM|RegionsServer::MatchCapabilities -- kbps=64, capACount=8, capBCount=5|<CLID::StandAloneCluster><NID::CUCMS-3><LVL::Detailed><MASK::0800>
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::getResourcesAllocated -- Logging RegionB=Moscow Caps and MTP/XCoder Region=Moscow Caps|<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Detailed><MASK::0080>
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::logCapabilitiesinTrace -- MTP/XCoder Device Caps = 4 258 257 259 261 |<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Detailed><MASK::0080>
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::logCapabilitiesinTrace -- Device Caps = 4 2 10 15 11 12 9 9 9 9 84 83 82 |<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Detailed><MASK::0080>
10/09/2013 11:53:05.409 CCM|RegionsServer::MatchCapabilities -- kbps=64, capACount=13, capBCount=5|<CLID::StandAloneCluster><NID::CUCMS-3><LVL::Detailed><MASK::0800>
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::getResourcesAllocated -- match1=1 match2=1|<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Detailed><MASK::0080>
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::getResourcesAllocated -- DeviceName=C2821-SIP-A12 Ci=124092313 ResourceAllocated=1|<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Detailed><MASK::0080>
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::getResourcesAllocated -- allocateErrBitset=0x1|<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Detailed><MASK::0080>
10/09/2013 11:53:05.409 CCM|MediaTerminationPointControl(41)::SendMTPResourceErrToSender - ERROR AllocateMtpResourceReq failed -- Ci=124092313, errBitset=0x1|<CLID::StandAloneCluster><NID::CUCMS-3><CT::7,100,135,1.1562698><IP::172.16.55.239><DEV::><LVL::Error><MASK::0080>
Thanks in advance for your answers.
Solved! Go to Solution.
06-24-2014 05:29 AM
Hi
what configuration change was made to resolve the issue. Could you elaborate, i think I ran into similar issue still waiting for a fix
Thanks
Chandramauli
10-09-2013 01:53 AM
With this limited traces it would be difficult to be 100% accurate on what is causing this issue. Will need more details about the call flow and addtional logs. Though from the above, it seems to be that CallManager is trying to allocate a transcoder and the same is failing due to capabilities mismatch. This is a codec mismatch issue where you need a transcoder to be inserted and the same fails as there is none available.
10-09-2013 02:20 AM
Transcoder is available, as well as MTP. I watched OutOfResources counter. It's equal to 0. Available resources counter is differ from 0 at all MTPs and Transcoder. Any other suggestions ?
10-09-2013 02:51 AM
Have you checked and confirmed the devices being used here can invoke the transcoder ? Is it configured on the MGR/MGRL and assigned to the Device Pool ?
Also, can you please share the call flow and details traces. Without knowing clear call flow, it is difficult to say what is causing the issue.
10-09-2013 03:18 AM
Yes, i've checked. It doesn't depend (IMO) of any specific Device Pool or MRGL.I changed both of them. Trace stay the same. Moreover, there are few MTPs and transcoder, which aren't assigned to any MRG. Thay have to be available to all.
Call flow is :
Calling phone - CME - GK - CUCM - ICM (script strat)- IVR (greeting) - ICM (queue to skill group) - Called phone
Problem appear after called phone answer a call. If exclude step with ICM script everything works well.
10-09-2013 04:04 AM
From the trace we can see that the MTP device selected is =C2821-SIP-A12. W can also see that the region between the end points and this device is set to use 64Kbps..The question is what is the codec configured for this MTP? Can you send a sh run of your gateway?
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"opportunity is a haughty goddess who waste no time with those who are unprepared"
10-09-2013 04:28 AM
From trace we can see announced list of codecs, but it's not clear: C2821-SIP-A12 is a side A or side B. And what is the difference between MTP/XCoder Device Caps and Device Caps. I mean, which one belong to selected device and whom belong the other one. Also there is a two pairs of MTP/XCoder Device Caps and Device Caps...
10-09-2013 04:44 AM
C2821-SIP-A12 is not side A or B, it is the chosen MTP resource. Side A or Side B are the endpoints that will be using the MTP device
gateway/Ip Phone(side A)---MTP-----IP Phone/gateway(side B)
MTP/xcoder device caps are usually the codecs or capabilites the MTP device cab support. Device caps are the codecs the devices invoking MTP can support...
Which codec do you have configured on your MTP?
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"opportunity is a haughty goddess who waste no time with those who are unprepared"
10-09-2013 04:48 AM
Thanks for explanations! g711u configured on MTP.
10-09-2013 04:55 AM
Ok..Can you send the full CUCM trace...including calling can called number
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"opportunity is a haughty goddess who waste no time with those who are unprepared"
10-09-2013 10:45 PM
10-10-2013 12:21 AM
Problem is solved. The cause was in interoperation between transcoder and ivr. When script on ivr plays nothing appear problem described higher.
06-24-2014 05:29 AM
Hi
what configuration change was made to resolve the issue. Could you elaborate, i think I ran into similar issue still waiting for a fix
Thanks
Chandramauli
06-24-2014 05:50 AM
I suggest you open a new thread and we can look at the issue you are facing. Please describe in detail the issue you are facing and include cucm logs
05-08-2016 07:01 AM
Check for mtp resources on VG which Codec is configured.if your call which is not connecting to the conf call requires g729 then transoder is required.
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