CUCM package upgrade support part number

VIVIDHA IT SOLUTIONS INDIA PVT LTD · ‎07-18-2017

We need part number for CUCM load of the contract number for the CUCM package

Product Name : WXMTSVR1-PTS-K9
Product Description : Product level description
Product Qty : 1

LIC-CUCM-9X-ESS-A 104
LIC-CUCM-9X-ENH 1

Hardware Resources Platform Type VMware

Inderpal Oberoi · ‎07-18-2017

Hi ,

Based on the case description, it seems you are looking for a part no to order cucm 9.x bootable iso image through Cisco Product Upgrade Tool using the contract no. Please correct me, if I am wrong.

CUCM 9.x is EOS as per the notice below and is not orderable anymore

http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-c51-735216.html

Based on the notice , the correct replacement part no would be UCM-10.X-SW-K9=.

If you need the same image, ie 9.1.2.10000-28 then you can reach out to Cisco accounts team to get published it for you through Cisco TAC.

Regards

Inderpsi

VIVIDHA IT SOLUTIONS INDIA PVT LTD · ‎07-21-2017

Hi Inderpsi,

Thanks for your reply now we are using 9.1.2.10000-28 CUCM version trough VMWARE

We need CUCM package upgrade support

CUCM version 9.1.2.10000-28 (support need for adding of 7841 ip phones)

for adding of ip phones package downloading required on cisco site but we unable to download that package on cisco website if we contact to cisco they wanted support contract number of CUCM we dont have contract number of cucm we need to take contract for placing order cisco contract we need part number for support cucm.

Inderpal Oberoi · ‎07-21-2017

Hi ,

Based on the information shared, it seems that you are looking to install CUCM 9.x Device Pack to support 79XX series phone. However, you don't have the Services contract number to either get support from Cisco TAC or download it from the Cisco website.

Now , there can be two scenarios:

Scenario 1: If your software support service contract no is active, and you don't have the contract no , then please check with your Cisco Accounts Team to share that information with you.

Scenario 2: If you software support service contract is expired, then you need to prepare software upgrade quote to get the new contract information.Please let me know if you need any assistance with software upgrade quote.

Regards

Inderpsi

VIVIDHA IT SOLUTIONS INDIA PVT LTD · ‎07-25-2017

Inderpsi,

Thanks for replay software upgrade quote to get the new contract please send me the quote

software support service contract we dont have now.

we supplied as per below for this we need support service contract number.

CUCM LICENSES

22	UCL-UCM-LIC-K9	Top Level Sku For 9.x User License	Nos.	1
23	CON-ESW-UCLUCMLK	ESSENTIAL SW Top Level Sku For 9.	Nos.	1
24	CCX-90-CMBUNDLE-K9	CCX 9.0 Promo Bundle available only with NEW CUCM or BE6000	Nos.	1
25	UCM-PAK	UCM 9X PAK	Nos.	1
26	LIC-CUCM-9X-ENH	UC Manager Enhanced 9.x License	Nos.	1
27	CUCM-VERS-9.X	CUCM Software Version 9.X	Nos.	1
28	LIC-CUCM-9X-ENH-A	UC Manager-9.x Enhanced Single User-Under 1K	Nos.	1
29	CON-ESW-LICCENHA	ESSENTIAL SW UC Manager-9.x Enhanced Single User-Unde	Nos.	1
30	UCSS-U-UCM-A-1-1	UC Manager UCSS - 1 ENH User One Year Sub Tier A	Nos.	1
31	LIC-CUCM-9X-ESS		Nos.	100
32	CON-ESW-LICCESSENTIAL		Nos.	100
33	UCSS-UUCMBAS-A-1-1		Nos.	100
34	LIC-CUCM-9X-ESS		Nos.	4
35	CON-ESW-LICCESSENTIAL		Nos.	4
36	UCSS-UUCMBAS-A-1-1		Nos.	4

Inderpal Oberoi · ‎08-03-2017

Hi ,

Please see the sample BOQ attached. The BOQ information shared by you show some discripancies such UCSS qty for Basic users license 100, but there is no basic user license.

The sample BOQ contains the following items;

100 * Basic User License (9.x to 11.x )

100 * Essential User License (9.x to 11.x)

1 * Enhanced user license

1 year SWSS basic for all the above user licenses

If you need any changes , then please let me know.

Regards

Inderpsi