The customer previously had the phone display as Unkown and now it is showing up as Private. Has anyone seen this before and is there a parameter that would change this? They have 1 curcuit that does not display ANI and the calls come in as Anonymous.
Can you please give detail of the issue? is the phone displaying showing word "Private" on idle state of it shows private when call rings on the phone?
if this only with one phone, better to check the privacy setting of phone.