07-21-2025 06:05 AM
Dear Team,
I have configured CUCM Subscriber at the branch office and added it to the existing publisher at the head office. Now Pub and Sub sync is well, and all phones are registering to sub if pub is disconnected from the network. Incoming calls also working fine from the Branch office to the Head office but unable to call (outgoing) from Head office to Branch office.
07-21-2025 06:41 AM
hello @Bothra Group. This is likely a routing issue. First, 1. verify the branch office numbers exist in the publisher's route patterns/dial plan. Check that the subscriber's device pool has correct regions/locations configured for inter-site calling. 2. Ensure your route groups/lists point to the proper gateways and that partitions/CSS configurations allow head office devices to access branch routes. If using an intercluster SIP trunk, confirm both directions are enabled in the trunk security profile.
For quick troubleshooting, run utils network capture on the publisher during a test call to identify where the call fails. If these areas check out, please share screenshots of your route pattern for branch numbers, device pool config, and SIP trunk settings for further diagnosis.
check these links G:
hope it helps..
-Enes
07-22-2025 09:39 PM
07-22-2025 10:13 PM - edited 07-22-2025 10:17 PM
Route groups are only used for calls that are destined to a number that are outside of your CM system. As the branch office is part of your CM that doesn’t need to pass by the route patterns, route lists and route groups construct as they are intra cluster calls.
Most of, if not all of @Enes Simnica answer seems to derive from an AI search as it IMHO doesn’t contain relevant information. For one as the offices belongs to the same CM system there is no such thing as Publisher dial plan that would differ from the Subscriber dial plan as that both are part of the same CM and therefore share the same dial plan. Secondly as outlined above the RP, RL and RG construct isn’t applicable to your described call case. Thirdly inter cluster trunks are not applicable for calls which are within the cluster, those apply when you have multiple CM clusters that you’d want to pass calls in between.
07-21-2025 10:13 AM
This is controlled by the calling search space assigned to the directory number and device. If you cannot make calls to number(s) that would indicate that the directory number is in a partition that isn’t visible in either of the mentioned CSSs.
07-22-2025 09:46 PM
Dear Roger,
Directory numbers are visible.
07-22-2025 09:54 PM
What result do you get if you do a DNA for a call from a device/directory number at HQ to a directory number at the branch office?
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