CUCM self care portal : Speed dial configuration

[sravan.at]

Hi,

Is it possible to configure (add/delete/modify) speed dial numbers on expansion module 7914 attached to a 7962 model phone through CUCM self care portal. I have tried adding on the phone and it works but when I try it on expansion module it doesn't work. However I can configure speed dials on the expansion module through CUCM.

Please provide your valuable suggestion.

Thanks in advance.

Regards,

Debasis

[Manish Gogna]

Hi Debasis,

Looks like it is not possible as per the following bug

https://tools.cisco.com/bugsearch/bug/CSCsb59301/?reffering_site=dumpcr

Note that BLF allows you to monitor lines on other phones than your own. To
enforce security and only allow some people to monitor other people's lines,
the administrator must configure BLF settings.

Manish

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[sravan.at]

Hi Manish,

Thanks for your quick response.

The only concern is, I am able to configure speed dial on the phone through self care portal but not able to do it on expansion module connected to same phone.

Debasis

[Manish Gogna · Accepted solution]

Hi Debasis,

The self care portal allows to add speed dials without an option to select the expansion module. BLF speed dial option is not available for any of them. It looks like a limitation with self care portal.

Manish

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[sravan.at]

Thanks Manish...

[Nathan Grovhoug]

Please clarify for me.

Can the self care portal be used to configure the speed dials on an expansion module?

We have a 7915 sidecar on a 7962 that is not showing up in the self care portal.

Thank you

[Manish Gogna]

Hi Nathan,

The self care portal does allow to add speed dials but it does not list or allow to select the 7914/15/16 expansion modules separately.

You can add them under Phone settings > Speed Dial Numbers > Add new speed dial

Manish

[carlos.perez1]

Hello,
I have the same doubt,
I have 8841 phones that I want to configure through self care portal and I want it to be configured with BLF,

As far as I can do my tests, I can not do it,
Someone managed to make it through the Self Care Portal the settings to add, modify, delete speed dial

[Jaime Valencia]

CCM User Page does not have Busy Lamp Field Settings for IP Phones

CSCsb59301

You can only configure regular speed dials, not BLF SD

[carlos.perez1]

Hi Jamie
Hi Jaime
Thanks for answering,
I have one last query, although you can not configure BLF when the user enters the Self Care Portal through his user and pass Active Directory

In my case I have an 8841 (with 9 speed dial) and when you create the speed dial you are over 9, create n times, but only the first 9 appear.

There is a way to limit that, maybe I need an option so that there are only 9 shortcuts on the speed dial

[Jaime Valencia]

No, a speed dial by definition is associated to a physical button, how many you have, obviously depends on the device and the template. Those that do not show, are abbreviated dials.

There is no way for you to limit how many a user can configure.