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CUCM stop providing Outside Dial tone

robmas0871
Beginner
Beginner

Hi,

i have a strange issue:

- i configured "Privide Outside Dial Tone" on a Route Pattern accessing PSTN.

- i had no Voice Gateways configured and the Outside Dial Tone worked well as i dialed "0" (eg: the Route Pattern is: 0.!)

- after i configured a Voice Gateway with a single QSIG port, i can't listen the Outside Dial Tone. (the call is working well...i can access PSTN and call external numbers)

My questions are:

- Is the Outside Dial Tone provided by CUCM or by Voice Gateway ( i supposed by CUCM because it worked without a gateway)

- can the Voice Gateway QSIG port affects Outside Dial Tone behaviour ?

Thank you,

Roberto

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

The tone is provided by CUCM, most likely you have something else that overlapps with the 0 pattern or whatever you use for outside line.


Look at your route plan report, if there is something that does not have the "Provide dial tone" option within the possible options it won't be played.

ie a phone DN 0123

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

1 Reply 1

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

The tone is provided by CUCM, most likely you have something else that overlapps with the 0 pattern or whatever you use for outside line.


Look at your route plan report, if there is something that does not have the "Provide dial tone" option within the possible options it won't be played.

ie a phone DN 0123

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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