CUCM to CUC (10.5.2) forwarding

[i.leridant]

Hi everyone,

I tried to match busy greetings that I've recorded but I've always matched the standard one.

After I launched RTMT, I saw that for CFA, CFNA & CFB I always matched FwdNoAnswerd as reason.

How can I fix this ?

Pls suggest

[Rob Huffman]

Hi there,

- Is this a SCCP or SIP integration?

- does the DN you are testing with have a Busy Trigger of 1?

- is the Busy greeting set as active?

Cheers!

Rob

[i.leridant]

Hi Rob,

First of all, thank you for responding.

It is a SIP integration

I set the Busy Trigger (and Multiple Call) to 1.

I CUC, busy greeting is set as active.

[Deepak Rawat · Accepted solution]

Can you check if the DN for which you are testing does not have any other shared instance. If yes, then you will need to adjust the busy Trigger on all the other shared DNs as well.

Regards

Deepak

[i.leridant]

Hi,

That made the job !

great, Thx !

[Deepak Rawat]

Glad that it helped and thanks for marking the Correct Answer.

Regards

Deepak

[Rob Huffman]

Hi there,

First off, you are most welcome!

You may want to look at this bug in CUC 10.5;

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuq90525

Unable to play Busy Greeting over SIP

CSCuq90525

Symptom:Connection got a Call Forwarded Busy- CFB call, However connection played back the Standard Greeting instead of Busy Greeting of User.

Conditions:SIP integration between CUCM and CUC

Workaround:Busy Greeting works fine with SCCP Integration

Known Fixed Releases:

(8)

10.5(1)ES76

10.5(1.11900.13)

10.5(1.99832.4)

10.5(2)ES3

10.5(2.157)

10.5(3.3)

10.5(3.6)

11.0(0.46)

[i.leridant]

Hi,

Thx for your reply.

The thing is that i don't even see Call Forward Busy presented to the CUC, I always see Call forward No Answer, nevermind if it is a forward all, unregistered, busy ....

I put a RTMT screenshot for a call forward all.