05-19-2017 09:56 PM - edited 03-18-2019 12:14 PM
HI!. Can you help me to analyze this CUCM trace. Our topology: GSM Provider ---CUBE---Avaya CM (10.159.36.5)--- CUCM(10.152.15.15)---Call Record Server (10.152.15.23).
When I receive call from mobile number, call disconnected when agent receive a call.
Mobile Calling number --- +77472757521
Agent DN - 32XX
uccx application number - 8963
Solved! Go to Solution.
05-21-2017 03:25 AM
Hi,
For future troubleshooting i advice you use of TranslatorX tool (translatorx.org)
It realy helps to find the reason of the problem.Realno pomogaet v diagnostirovanii problem.
Your error code is 393216=Call split
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/7_1_2/cdrdef/cdradmin/cdrcodes.pdf
I can see you use 711.A and 711.Ulaw codecs in your production.As we know,UCCX can accept 711.ulaw calls only in most of cases,so please check your transcoding options.
05-21-2017 03:25 AM
Hi,
For future troubleshooting i advice you use of TranslatorX tool (translatorx.org)
It realy helps to find the reason of the problem.Realno pomogaet v diagnostirovanii problem.
Your error code is 393216=Call split
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/7_1_2/cdrdef/cdradmin/cdrcodes.pdf
I can see you use 711.A and 711.Ulaw codecs in your production.As we know,UCCX can accept 711.ulaw calls only in most of cases,so please check your transcoding options.
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