Solved: CUCM Trace problem

nurhat19921 · ‎05-19-2017

HI!. Can you help me to analyze this CUCM trace. Our topology: GSM Provider ---CUBE---Avaya CM (10.159.36.5)--- CUCM(10.152.15.15)---Call Record Server (10.152.15.23).

When I receive call from mobile number, call disconnected when agent receive a call.

Mobile Calling number --- +77472757521

Agent DN - 32XX

uccx application number - 8963

D_Lebedev · ‎05-21-2017

Hi,

For future troubleshooting i advice you use of TranslatorX tool (translatorx.org)

It realy helps to find the reason of the problem.Realno pomogaet v diagnostirovanii problem.

Your error code is 393216=Call split

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/7_1_2/cdrdef/cdradmin/cdrcodes.pdf

I can see you use 711.A and 711.Ulaw codecs in your production.As we know,UCCX can accept 711.ulaw calls only in most of cases,so please check your transcoding options.

View solution in original post

D_Lebedev · ‎05-21-2017

Hi,

For future troubleshooting i advice you use of TranslatorX tool (translatorx.org)

It realy helps to find the reason of the problem.Realno pomogaet v diagnostirovanii problem.

Your error code is 393216=Call split

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/7_1_2/cdrdef/cdradmin/cdrcodes.pdf

I can see you use 711.A and 711.Ulaw codecs in your production.As we know,UCCX can accept 711.ulaw calls only in most of cases,so please check your transcoding options.