Dear All ,
when we upgrade our CUCM 10.5 to CUCM11.5 (standard Upgrade) this error appeared to us .
Current Version 10.5.2.10000-5
Upgrade Version 22.214.171.12400-52
09/29/2017 12:35:49 upgrade_install.sh|Removing /common/rpm-archive/126.96.36.19900-52|<LVL::Info>
09/29/2017 12:35:50 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:604, Function: main(), Upgrade Failed -- (1)|<LVL::Error>
09/29/2017 12:35:50 upgrade_install.sh|Parse argument status=upgrade.stage.error|<LVL::Debug>
09/29/2017 12:35:50 upgrade_install.sh|_set_upgrade_status_attribute: status set to upgrade.stage.error|<LVL::Debug>
09/29/2017 12:35:50 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
09/29/2017 12:35:50 upgrade_install.sh|is_upgrade_in_progress: Already locked by this process (pid: 11450).|<LVL::Debug>
09/29/2017 12:35:50 upgrade_install.sh|release_upgrade_lock: Releasing lock (pid: 11450)|<LVL::Debug>
From the release notes:-
Looks to me like you are hitting the "Restrictions" table
Upgrade Path Restrictions for Release 11.5(x)
Upgrade and migration paths generally support the Service Updates (SU) within each path; however, there
are some exceptions for specific SU releases. The table below lists the exceptions for upgrades and migrations
to Cisco Unified Communications Manager Release 11.5(x).
Table 5: Restrictions to Supported Upgrade and Migration Paths, Cisco Unified Communications Manager Release 11.5(x)
From To Description
Path is unsupported. For these
releases, upgrade to 11.5(1)SU2
Please follow the section: "Upgrade Path Restrictions for Release 11.5(x)". That would help !