CUCM Upgrade 11.5.1(SU1) to 11.5.1(SU2) failed

[Support Albakom]

Hi,

want to upgrade a CUCM 11.5.1 (SU1) to SU2. The upgrade failed wih this message:

• /usr/local/cm/script/cm-dbl-install L2 PostInstall 11.5.1.12900-21 11.5.1.11900-26 /usr/local/cm/ /partB/usr/local/cm/ /common/log/install/capture.txt failed (1)
• failed to upgrade infrastructure_post components
• /usr/local/bin/base_scripts/appmanager.sh -upgrade -basepath /common/rpm-archive/11.5.1.12900-21 -logfile /common/log/install/install_log_2017-05-18.12.48.01.log -resultfile /common/log/install/upgrade-results.xml failed (1)

Its an vm machine on ESXi 6.0.0

A IMP server is configured on CUCM. This server already have the SU2 version.(fresh install)

Somebody knows what could be wrong?

[Jitender Bhandari]

Hi,

can you attach the complete logs in a .txt file.

JB

[Support Albakom]

here it is

[Jitender Bhandari · Accepted solution]

Sounds like the below BUG.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva26416/?reffering_site=dumpcr

CUCM 11.0 upgrade fails with ISAM error

CSCva26416

Description

Symptom:
Upgrade CUCM 11.0 SU1 to SU2 fails

Conditions:

Workaround:
Check under User management -> user/phone add :
universal device template names
universal line template names
feature group template names

Make sure there are no hyphens and extra spaces in the template name.

Check the details in workaround and let us know

(Rate if it helps)

JB

[Support Albakom]

That was the right hint. Upgrade now running after deleting the templates.

[Jitender Bhandari]

Hi

It was not a hint :-), i knew that was the issue

below is what i saw in your logs that pointed me to that BUG.

05/18/2017 13:20:46 component_install|(CAPTURE) /var/log/active/cm/trace/dbl/sdi/CheckAndCreateDefaultTemplates.sql.log: 100: ISAM error: duplicate value for a record with unique key.|<LVL::Debug>
05/18/2017 13:20:46 component_install|(CAPTURE) /var/log/active/cm/trace/dbl/sdi/CheckAndCreateDefaultTemplates.sql.log:Error in line 101|<LVL::Debug>

(Rate if it helps)

JB

[Support Albakom]

thank very much  fo your quick help. upgrade is successfully ended.

[Jitender Bhandari]

Happy to help,

Thanks for updating the post.

JB

[rtapiawala]

Thanks a lot Jitender. Your finding helped me to overcome issue of upgrading from 11.5SU2 to SU4. It was right on the mark.

Kudos to Jitender!

[Ahmed habib]

how can i delete the templates

I am facing the same problem while upgrading to CUCM 12 but mandatory that one template is existing to be assigned to cucm @Jitender Bhandari @Support Albakom

[lalitkumar88551]

i am facing the problem upgrade cuc11.5 to 12.5, please advice and suggested. full log share in attachment. 

12/29/2021 16:08:11 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:604, Function: main(), Upgrade Failed -- (1)|<LVL::Error>

• /common/refresh_upgrade/Cisco/database/scripts/exportcucm.py RU Export 12.5.1.15900-38 11.5.1.12900-21 /common/component/database /usr/local/cm/ /common/log/install/capture.txt failed (1)

[Iurii_Prymak]

I had this error during a new installation of versions 12.5 and 14.0. Everything was resolved by increasing the virtual disk size from 80 GB to 110 GB.