CUCM upgrade from 9.1.2.10000-28 Restricted to 9.1.2.11900-12 Unrestricted

[Kudur MohanRaj]

Hi,

I am trying to upgrade CUCM 9.1.2.10000-28 cluster to 9.1.2.11900-12 cluster. I have succeeded with 2 servers(Publisher & one Subscriber). Let me tell the total number of nodes in my cluster. It is a 4 node cluster, where I am planning to use 1 server as TFTP server. All others are involved for Call Processing. 

2 sites involved. Site A and Site B.

Site A has CUCM Publisher and 1 Subscriber which are already upgraded to 9.1.2.11900-12 Unrestricted version.

Site B has 2 Subscribers where one among them will be used as TFTP server and the other will be for Disaster recovery for Site A.

Site A to Site B Round trip delay is approx 80ms.

I have upgraded CUCM servers at Site A. But it is continuous failure at Site B.

I have uploaded the install log down below. Please help me resolve this issue asap.

Thanks  in advance,

MR

[Richard Simmons · Accepted solution]

Hi MR

From the log file you attached i can see the following;

06/13/2014 14:57:37 component_install|(CAPTURE) Fri Jun 13 14:57:37 2014 dbllib.getDataFromPub  DEBUG:  ontape backup file version [ccm9_1_2_10000_28] db version on local box[ccm9_1_2_11900_12]|<LVL::Debug>
06/13/2014 14:57:37 component_install|(CAPTURE) Fri Jun 13 14:57:37 2014 dbllib.getDataFromPub  DEBUG:  **********************************************************************************************************************|<LVL::Debug>
06/13/2014 14:57:37 component_install|(CAPTURE) |<LVL::Debug>
06/13/2014 14:57:37 component_install|(CAPTURE) Fri Jun 13 14:57:37 2014 dbllib.getDataFromPub  DEBUG:  ontape_backup pulled from the pub is of a different version than running on this subscriber |<LVL::Debug>
06/13/2014 14:57:37 component_install|(CAPTURE) |<LVL::Debug>
06/13/2014 14:57:37 component_install|(CAPTURE) Fri Jun 13 14:57:37 2014 dbllib.getDataFromPub  DEBUG:  please reupgrade the pub, this will regenerate the correct backup of the version that subscriber is being upgraded to |<LVL::Debug>
06/13/2014 14:57:37 component_install|(CAPTURE) |<LVL::Debug>
06/13/2014 14:57:37 component_install|(CAPTURE) Fri Jun 13 14:57:37 2014 dbllib.getDataFromPub  DEBUG:  Install is going to fail now |<LVL::Debug>
06/13/2014 14:57:37 component_install|(CAPTURE) |<LVL::Debug>
06/13/2014 14:57:37 component_install|(CAPTURE) Fri Jun 13 14:57:37 2014 dbllib.getDataFromPub  DEBUG:  **********************************************************************************************************************|<LVL::Debug>

Verify the media is copying over correctly to the subscriber by checking the MD5 hash is correct, if it is correct then you will need to upgrade the Publisher again and then try upgrading this subscriber.

Regards,

Richard

[Aman Soi]

Hi,

from the logs, I could also find this error

Function: notification(), NTP time synchronization failed while trying to reach the primary node NTP server IMAC-PUB. Verify the network connectivity, delay and jitter to the primary node and that the primary node NTP server is operational.  Use CLI 'utils ntp status' to verify NTP server status.|<LVL::Error>

Can u check the connectivity?

regds,

aman

[Kudur MohanRaj]

Hi Aman,

I have checked the NTP syncronization and is good. I have verified with "utils ntp status" on both my publisher and subscriber.

Thanks,

MR

[Aman Soi]

Hi MR,

I am just guessing this bug , not sure.

SUB upgrade fails with FIPS enabled.

CSCud51156

Suggest opening TAC case.

regds,

aman

[Sean Alexander]

Have you switched version to on the upgraded PUB?

Considering you are having issues, have you considered just making a copy of your TFTP files on those subscribers, deleting the subscribers from the Pub and adding them back as 2 new subscribers?

[Kudur MohanRaj]

hi richardsimmons,

06/13/2014 14:57:37 component_install|(CAPTURE) Fri Jun 13 14:57:37 2014 dbllib.getDataFromPub  DEBUG:  please reupgrade the pub, this will regenerate the correct backup of the version that subscriber is being upgraded to |<LVL::Debug>

I re-upgraded the pub and installed my subscriber before making a restore of DRS, which made my day. Thank you richardsimmons.

Thank you all.

MR.