CUCM v8.5.1, SNR, Unregistered phone

[BEN ROBINSON]

Hello!

I have a user that is not at work a lot, and needs SNR to work without a hard phone being attached. They do use IPC sometimes, but it seems that once it's unregistered for a while, SNR stops working and goes straight to voicemail.

I saw this issue on on a UC 500, but also wanted to see if it applies to the full-blown CUCM.

Anyone have a workaround or fix for this? Please advise. Mahalos!

Ben

[Marwan ALshawi]

In this case simply put the user's mobile number in the call forward unregistered in this case if the phone is unregistered calls will be sent to that mobile number

Make sure you use a CSS with mobile access in cucm

Hope this help

If helpful rate

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[BEN ROBINSON]

Hello!

I did this - but that defeats part of the purpose of SNR. We want the call pulled back into the UC for voicemail and doing it that way does not achieve that.

Ben

[Chris Deren · Accepted solution]

Ben,

Mobile Connect does not need to be tied to a phone, so there is something going on that makes it behave this way.  The RDP should still proceed with extending the call to remote destination.  Only suggestion I would have is to look at the ccm traces to see what is going on.

Chris

[BEN ROBINSON]

Heya!

You were correct. I guess I just needed to rebuild it after being associated to an IPC. Works just fine now! Thanks!