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CUCM Vers 9.0 CCMUser page no longer has speeddial setting

gkeel
Level 1
Level 1

Prior to our upgrade to CCM 9.0, my users could go the the ccmuser webpage and create their own speeddials and such.  Then I upgraded to 9.0 and now it appears that all the end user can do is use the page to do a call forward all. 

Is there something that I need to do to be able to let my users manage their own speeddials and personal directories again?

Thanks

Gene

2 Accepted Solutions

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame

Hi Gene,

Can you please try the "new" https://x.x.x.x/ucmuser

http://www.youtube.com/watch?v=gEaph2lP5lY

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

View solution in original post

Hi Gene,

Sorry, i meant to link this bug as well

CSCuf57054 - User Options Guide for 9.x incorrectly states fastdials can be created

Description

Symptom:
The Cisco Unified CM  User Options Guide for 9.x incorrectly states that fast dials can be  configured.  See the following on page 13.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/useroptions/9_1_1/CUCM_BK_CEDBC3CB_00_cucm-user-options-guide-91.pdf
It says the following:
"In addition, you can configure fast dial and speed dial information."
This  is incorrect.  Fast Dials can no longer be configured via the User  Options page.  This feature was removed when the new UI, UCMUser, was  released in CUCM 9.x.  The doc should be changed to say:
"In addition, you can configure speed dial information."
Conditions:
CUCM 9.x and higher.
Workaround:
NA

Details

First Found in:                          (2)

9.0(1),9.1(1)

Status:

Fixed

Last Modified:

Mar 26,2013

Fixed in:

Release Pending

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

View solution in original post

3 Replies 3

Rob Huffman
Hall of Fame
Hall of Fame

Hi Gene,

Can you please try the "new" https://x.x.x.x/ucmuser

http://www.youtube.com/watch?v=gEaph2lP5lY

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

Hi Gene,

Sorry, i meant to link this bug as well

CSCuf57054 - User Options Guide for 9.x incorrectly states fastdials can be created

Description

Symptom:
The Cisco Unified CM  User Options Guide for 9.x incorrectly states that fast dials can be  configured.  See the following on page 13.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/useroptions/9_1_1/CUCM_BK_CEDBC3CB_00_cucm-user-options-guide-91.pdf
It says the following:
"In addition, you can configure fast dial and speed dial information."
This  is incorrect.  Fast Dials can no longer be configured via the User  Options page.  This feature was removed when the new UI, UCMUser, was  released in CUCM 9.x.  The doc should be changed to say:
"In addition, you can configure speed dial information."
Conditions:
CUCM 9.x and higher.
Workaround:
NA

Details

First Found in:                          (2)

9.0(1),9.1(1)

Status:

Fixed

Last Modified:

Mar 26,2013

Fixed in:

Release Pending

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

That helped me figure it out.  Evidently when I upgraded to version 9.0, the Enterprise Parameters all were set to False and so I wasn't seeing what I needed for tabs. 

However, the method for creating Speeddials is really a lot more difficult in the new CCMUser interface than it was in the old one and is not very intuitive.

Thanks for the great response.

Gene

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