CUCM7: Attendant Console

[Anil Sharma]

Hello Everyone,

Could you please help me!!

As per the current setup:  I am using Directory numbers in Hunt group configuration of Attendant console pilot; instead of username and line number.

Want I want is : If no one is logged into Attendant console the call should go to voicemail instead of phones ringing

Is it possible with same kind of setup OR do i need to change the Attendant console design i.e using username and line number ??

Thanks for your advice.

[Jaime Valencia · Accepted solution]

You'll need to change to the user/line approach.

Only with that config the AC will determine wheter to route calls or not based on the fact of your login status.

HTH

java

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[Anil Sharma]

Thanks for your advice..