02-02-2011 03:23 AM - edited 03-16-2019 03:13 AM
Hello Guys,
I am new into IP Telephony world, I need to get some information regarding uploading a .wav file on CUCM7 which will be used for unicast MOH.
How can I proceed with this??
What I tried doing is :
1) log in into Publisher.
2) Click on Media Rescources >> MOH audio file Management >> Upload file >> Browse >> select the file.
But this gave me below error:
Error: [1034] Upload Failed. Please upload a valid Audio File. |
3) I tried the same thing on dedicated MOH servers however got the same error.
I have two dedicated servers for MOH, publisher is not being used for MOH. Do I still need to upload the .wav file on publisher.
Please advice.
Thanks.
Solved! Go to Solution.
02-02-2011 06:11 AM
The procedure you are using is correct.
i followed the exact same procedure.
02-02-2011 03:28 AM
Can you please check the format of the wav file?
*The recommended format for audio source files includes the following specifications:
*16-bit PCM wav file
*Stereo or mono
*Sample rates of 48 kHz, 32 kHz, 16 kHz, or 8 kHz
Most standard wav files serve as valid input audio source files, including the
following file types:
*16-bit PCM (stereo/mono)
*8-bit CCITT a-law or mu-law (stereo/mono)
02-02-2011 03:38 AM
Thanks for your swift response:
Below is what I could find.
BitRate 64kbps
Audio sample size 8bit
Channels 1 (mono)
Audio sample rate 8kHz
Audio Format CCIT A-Law
02-02-2011 03:43 AM
Can you please change the bit rate to 128 Kbps and check?
02-02-2011 03:53 AM
Can you please send me the .wav file?
02-02-2011 03:35 AM
The files need to be uploaded on the MOH servers that are being used using:
Media Rescources >> MOH audio file Management >> Upload file >> Browse >> select the file
If there are no MOH servers in the publisher, the file need not be loaded on the publisher.
02-02-2011 03:49 AM
As I understand I need to upload the file on both the dedicated MOH servers and not on the publisher (in my case) ??
I am trying to do the same
ie: Click Media Rescources >> MOH audio file Management >> Upload file >> Browse >> select the file
But getting the same error
02-02-2011 03:51 AM
Was this error after you changed the format of the wave file and made the bit rate 128kbps?
02-02-2011 04:04 AM
please check the file
02-02-2011 05:10 AM
Can you please restart the cisco ipvms and the upload the file
02-02-2011 05:55 AM
Actually I can't do it now.
Is there any issue with the file format ???
Do I have to restart the ipvms service everytime I upload the file on the server else I'll get error ??
02-02-2011 06:03 AM
I was able to upload your file to my call manager. You do not need to resart the ipvms everytime before you have to upload a file. But since it is happening at my end and the upload is not happening at your end, the ipvms service restart may help in this case.
02-02-2011 06:08 AM
I'm actually concerned about the way I'm doing it , Did you follow the same procedure as mentioned above to upload the file??
Nothing else ???
02-02-2011 06:11 AM
The procedure you are using is correct.
i followed the exact same procedure.
02-02-2011 06:14 AM
Thanks for your help; I will try the same after restarting the service later on...
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