CUCM8 CCMAdmin GUI Username and paswrod Reset!!

[me.saadiqbal]

Hi There,

I have a demo environment of CUCM 8,0 installed on a vm mechince with only 30 IP Phones runnning.

I have a post by Jamie Valencia for changing the admin password for GUI CUCM.

I have access to the CLI of the server,

I have tried the command set user admin password, but this command is asking for the old password.

I have also tried to use the command utils reset_ui_administrator_password but still not able to niether create a new user for GUI nor I am able to edit the password of the GUI CUCM.

However, I am able to log onto the OS Administration GUI and also Disaster Recovery GUI but not able to get into CCMAdmin GUI?

Jamie posted the sql patch for CUCM5, I wanted to know if anyone has tried this for CUCM8?

THANKS

Saad,

[chrysostomos1980]

Hi

What about to create a new user for apllication

set account name ?

Example:

set account name administrator

(the privilege will set to 1)

[me.saadiqbal]

Yes I have tried that too, it says account successfully created.

But not able to access the CUCM CCMAdmin GUI with this user.

thanks Chrysostomos1980,

Any thing else I can try?

thanks again

[chrysostomos1980]

Hi

When you try to access the qui what is the results

what is the message that you got

[me.saadiqbal]

Log on failed- Invalid user ID or paswrod

[Ayodeji Okanlawon]

This is a long shot..But try and restart TOMCAT service from the CLI

utils service restart cisco tomcat

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

[chrysostomos1980]

strange

can you open a tac ?

[me.saadiqbal]

No, as I mentioned in my first post, it is a demo with only 30 IP phones!

thanks anyway,

[chrysostomos1980]

so the only solution *unfortunatelly* is to rebuilt the server

something broken in the installation proccess

[me.saadiqbal]

However, the user I made using the command "set account user ", I am able to log on the OS Admin GUI !!!

but not able to log on the CCMAdmin GUI. ,.....any more ideas?

I have restarted the topcat server too. thanks aokanlawon

but still not able to log on ,,,,.....

[Ayodeji Okanlawon]

Since its vmware..lots of things get broken...

Before you rebuild try this

1. Use the Cisco repair media to repair broken files

2. After that restart the server

3. if that doesnt work..Rebuild.

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

[chrysostomos1980]

agree with aokanlawon 100%

Regards

chrysostomos

[me.saadiqbal]

I am not able to get any kind of link from cisco.com on what you mentioned?

Can you tell me more about Cisco Repair Media?

THANKS Aokanlawon

Just a link would do?

Saad,

[Ayodeji Okanlawon]

The media I am referring to is called a "System Recovery CD". It is bundled with every Cisco CUCM/Unity connection media.

I am not sure if you can download it..Have a look on cisco.com again

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

[anchoudh]

HI,

Please find the below link for the CUCM 8.x Recovery software download link.

http://www.cisco.com/cisco/software/release.html?mdfid=282827095&flowid=5329&softwareid=282074294&release=8.0%283a%29&relind=AVAILABLE&rellifecycle=&reltype=latest

Note: Be careful selecting the correct version of the CUCM system.

Thanks,

Anand

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