CUCME 9.1 - The IP Phones don´t are showing number received

[wilsonsant]

Hi Guys,

My Customer have the solution with CUCM 9.1, and is having the following problem intermittent. In most time, when the user received the call not is show the number originate. This problem occurred to call internal ou external call. I verified the log and there are many errors, but, I don´t know if there are any relationship.

008625: May 31 11:58:30.456: %VOICE_IEC-3-GW: CCAPI: Internal Error (Incoming loop): IEC=1.1.180.1.28.0 on callID 0
008626: May 31 11:58:30.464: %VOICE_IEC-3-GW: CCAPI: Internal Error (Incoming loop): IEC=1.1.180.1.28.0 on callID 0
008627: May 31 11:58:30.464: %VOICE_IEC-3-GW: H323: Internal Error (H323 Interworking Error): IEC=1.1.127.5.21.0 on callID 2950538
008628: May 31 08:58:30.480: //-1/077C81BA9F63/CCAPI/cc_api_call_setup_ind_common:

008664: May 31 13:46:29.339: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 2959254 GUID=591B9B43453E11E7B300B95ED68E5CA4
008665: May 31 10:58:47.987: //-1/1A51B43AB50B/CCAPI/cc_api_call_setup_ind_common:

Are there any relationship with the problem with the logs? Any have idea about this?

Thanks,

Wilson

[Leo Salcie Tejeda]

Hi Wilson,

Please attach the information collected running this commando: debug voice ccapi inout.

Regards

[wilsonsant]

Hi Leo,

Thanks a lot for Your contact. I am attaching the file that You requested for me.

Thanks,

Wilson

[Leo Salcie Tejeda]

Hi Joe,

As I could verify, callerID is received by Gateway. Could you please collect the logs when callerID is not been received? Attached running-config and explain call flow too.

Calling Number=11999999999,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=5502(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
Incoming Dial-peer=10, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=TRUE.

Error message "%VOICE_IEC-3-GW: CCAPI: " could be related from a Dialplan misconfig to IOS Bug. It's hard to tell only seeing the error message.

Regards

[wilsonsant]

Hi Leo,

Sorry by delay in answer. I didn´t understood what relationship between the ip phone not are show the number received and the possibly dial-plain misconfiguration. Coud You explain, please.

Thank You,

Wilson

[Leo Salcie Tejeda]

We don't know if there is any relationship, just told you some comment about two different issue, CallerID and error message: VOICE_IEC-3-GW: CCAPI. Still don't know if there are related.

Attach the information required to go further.