Solved: CUE 7.0.3 forget CLI user name and password

ichehouri · ‎12-28-2010

Hi,

i have CUE v7.0.3 and iam able to access from the GUI but facing problem when trying with CLI (SSH). is there any way to reset the password from the GUI or any other way

regards,

Ibrahim

Haitham Hasan Abdel Mohde · ‎12-28-2010

Hi Ibrahim,

First of all to make sure there are not surrent connections to CUE that make it busy do the following:

service-module integrated-Service-Engine 0/0 session clear

then check how it goes?

in order to reset the password try this ocmmand:

service-module integrated-Service-Engine 0/0 password-reset

B.R/Haitham

If you find this helpful, Please Rate

View solution in original post

dijohn · ‎12-28-2010

Factory Reset should help.

Step 1: Session into CUE using the command service-module Integrated-Service-Engine 0/0 session. (Hit ‘enter’ twice to get a prompt).

Step 2: Type ‘offline’ to go into the offline mode.

Step 3: Type in ‘y’ when you are prompted with ‘Are you sure you want to go offline[n]?’

Step 4: Type in ‘restore factory default’

Step 5: Type in ‘y’ when you are prompted with ‘Do you wish to continue[n]?’

Step 6: Press the Enter key when prompted to ‘Press any key to reload:’

This reset can take 5-10 minutes. Wait until the CUE message ‘SYSTEM ONLINE’ is displayed before proceeding.

Step 7: Exit the CUE by typing ‘exit’.

dijohn · ‎12-28-2010

Alternatively,

You can do the following ...

Note: If you get a message like this:

vnt-3745-41a#service-module service-Engine 4/0 session
Trying 172.18.106.66, 2129 ... 
% Connection refused by remote host

Clear the TTY line in question. In this case, it is 129 (2129 - 2000). You can also see this in the output of the service-module service-Engine 4/0 statuscommand output. The output states Service Module supports session via TTY line 129. In order to clear the line, enter the clear line 129command and press enter in order to confirm. Then repeat the service-module service-Engine 4/0 session command.

View All Cisco Unity Express Users

Now you can view all the users on the Cisco Unity Express system with the show users command:

cue-3745-44a>show users
pparker
ckent
bwayne
marschne
jdoe

View Cisco Unity Express Group Members

Look at the members of the Administrators group that use the show group detail groupname Administrators command in order to see which users have administrative rights:

cue-3745-44a>show group detail groupname Administrators
Full Name:          Administrators
Description:        
Phone:              
Phone(E.164):       
Language:           systemDefault(en_US)
Owners:             
Members:            marschne ckent
Privileges:         superuser ManagePrompts ManagePublicList ViewPrivateList

Note: The groupname (Administrators) is case sensitive. If you use "administrators" instead, you get a message that says Group administrators does not exist.

Create a New User

Use the user create command to create a new user. In this example, the new user is "Administrator":

cue-3745-44a>user Administrator create

Add a User to the Administrators Group

Assign the user to the Administrators group with the user group Administrators command.

cue-3745-44a> user Administrator group Administrators

Now you can verify the group membership with the show group detail groupname Administrators command.

Reset the Account Password

This user requires a valid password. In order to change a password (you are unable to view a forgotten password), use the user password command:

cue-3745-44a> user Administrator password cisco

You are now able to use a browser in order to access the Cisco Unity Express GUI and log in with the new username and password

Refer ..

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_password_recovery09186a008042aa29.shtml#c1

PS: Rate posts if they are helpful

dijohn · ‎12-28-2010

Can you post a sh run of your Router NOT CUE.

Are you being asked for a username/password after "service-module service-enging 0/0 session"?

ichehouri · ‎12-28-2010

Hi,

yes i am getting user name/ password after service-module service-enging 0/0 session. i do not want to make factory default since there is existing configuration and running. For the GUI, it is ok and i can access

below partial show runn for router (X.X.X.X is just hidden information):

Current configuration : 23717 bytes

!

version 12.4

service timestamps debug datetime msec

service timestamps log datetime msec

service password-encryption

!

hostname AR36-THL-LECHATEAU-254

!

boot-start-marker

boot-end-marker

!

logging message-counter syslog

logging buffered 4096 informational

enable secret 5 $1$Otk1$EUjcHX2FoHWYQSYmKg0.e/

enable password 7 130716180503077B7F75

!

aaa new-model

!

aaa group server tacacs+ BAJ

server 141.94.128.23

!

aaa authentication login no_tacacs line

aaa authentication login VTYSec group tacacs+ line

aaa authorization config-commands

aaa authorization exec default group tacacs+ if-authenticated

aaa authorization commands 1 default group tacacs+ if-authenticated

aaa authorization commands 15 default group tacacs+ if-authenticated

aaa accounting exec default

action-type start-stop

group tacacs+

!

aaa accounting commands 1 default

action-type stop-only

group tacacs+

!

aaa session-id common

clock timezone KSA 3

!

dot11 syslog

ip source-route

!

voice-card 0

dspfarm

dsp services dspfarm

!

crypto pki trustpoint TP-self-signed-4044205940

enrollment selfsigned

subject-name cn=IOS-Self-Signed-Certificate-4044205940

revocation-check none

rsakeypair TP-self-signed-4044205940

!

username cisco privilege 15 password 7 060506324F41

archive

log config

hidekeys

!

interface Loopback1

ip address X.X.X.X.255.255.255.255

!

interface Tunnel0

bandwidth 1024

ip address X.X.X.X 255.255.255.0

no ip redirects

ip mtu 1400

ip nhrp authentication bajdmvpn

ip nhrp map multicast X.X.X.X

ip nhrp map X.X.X.X X.X.X.X

ip nhrp map multicast X.X.X.X

ip nhrp map X.X.X.X X.X.X.X

ip nhrp network-id 100000

ip nhrp holdtime 300

ip nhrp nhs X.X.X.X

ip tcp adjust-mss 1360

ip ospf network broadcast

ip ospf priority 0

ip ospf mtu-ignore

qos pre-classify

cdp enable

tunnel source Loopback1

tunnel mode gre multipoint

tunnel key 100000

!

interface FastEthernet0/0

description <<< LAN Interface >>>

no ip address

duplex full

speed 100

!

interface FastEthernet0/0.1

description *** management virtual i/f ***

encapsulation dot1Q 36 native

ip address X.X.X.X 255.255.255.0

!

interface FastEthernet0/0.2

description <<< BAJ Users virtual i/f >>>

encapsulation dot1Q 37

ip address X.X.X.X 255.255.255.0

!

interface FastEthernet0/0.3

description <<< IPT virtual i/f >>>

encapsulation dot1Q 38

ip address 10.228.38.254 255.255.255.0

!

interface FastEthernet0/0.4

description <<< BAJ AJC virtual i/f >>>

encapsulation dot1Q 39

ip address X.X.X.X 255.255.255.0

!

interface Service-Engine0/0

description <<< CUE i/f >>>

ip unnumbered FastEthernet0/0.3

service-module ip address 10.228.38.253 255.255.255.0

service-module ip default-gateway 10.228.38.254

!

interface FastEthernet0/1

description <<< WAN i/f >>>

ip address X.X.X.X 255.255.255.252

ip access-group Public-Interface-ACL in

duplex full

speed 100

!

router ospf 1

router-id X.X.X.X

log-adjacency-changes

network X.X.X.X 0.0.3.255 area 0

network X.X.X.X 0.0.0.255 area 0

!

router bgp 64836

no synchronization

bgp log-neighbor-changes

network X.X.X.X mask 255.255.255.255

neighbor X.X.X.X remote-as 65000

no auto-summary

!

ip default-gateway X.X.X.X

ip forward-protocol nd

ip route 10.228.38.253 255.255.255.255 Service-Engine0/0

ip http server

no ip http secure-server

!

ip access-list extended Public-Interface-Acl

permit tcp 192.168.255.0 0.0.0.255 any eq telnet

deny ip any any log

!

logging X.X.X.X

access-list 2 permit X.X.X.X

access-list 23 permit X.X.X.X 0.0.0.7

!

control-plane

!

voice-port 0/0/0

supervisory disconnect dualtone mid-call

cptone BR

timeouts call-disconnect 0

timeouts wait-release 1

connection plar opx 301

caller-id enable

caller-id alerting line-reversal

caller-id alerting dsp-pre-allocate

!

voice-port 0/0/1

supervisory disconnect dualtone mid-call

cptone BR

timeouts call-disconnect 0

timeouts wait-release 1

connection plar opx 301

description fax-numb

caller-id enable

caller-id alerting line-reversal

caller-id alerting dsp-pre-allocate

!

voice-port 0/0/2

supervisory disconnect dualtone mid-call

cptone BR

timeouts call-disconnect 0

timeouts wait-release 1

connection plar opx 301

caller-id enable

!

voice-port 0/0/3

supervisory disconnect dualtone mid-call

cptone BR

timeouts call-disconnect 0

timeouts wait-release 1

connection plar opx 301

caller-id enable

caller-id alerting line-reversal

caller-id alerting dsp-pre-allocate

!

voice-port 0/1/0

supervisory disconnect dualtone mid-call

cptone BR

timeouts call-disconnect 0

timeouts wait-release 1

connection plar opx 302

caller-id enable

caller-id alerting line-reversal

caller-id alerting dsp-pre-allocate

!

voice-port 0/1/1

supervisory disconnect dualtone mid-call

cptone BR

timeouts call-disconnect 0

timeouts wait-release 1

connection plar opx 302

caller-id enable

caller-id alerting line-reversal

caller-id alerting dsp-pre-allocate

!

voice-port 0/1/2

supervisory disconnect dualtone mid-call

cptone BR

timeouts call-disconnect 0

timeouts wait-release 1

connection plar opx 302

caller-id enable

caller-id alerting line-reversal

caller-id alerting dsp-pre-allocate

!

voice-port 0/1/3

supervisory disconnect dualtone mid-call

cptone BR

timeouts call-disconnect 0

timeouts wait-release 1

connection plar opx 302

caller-id enable

caller-id alerting line-reversal

caller-id alerting dsp-pre-allocate

!

voice-port 0/2/0

!

voice-port 0/2/1

!

voice-port 0/2/2

!

voice-port 0/2/3

!

mgcp fax t38 ecm

!

dial-peer cor custom

name men

name ladies

name guard

name internal

name private-bank

!

dial-peer cor list men

member men

!

dial-peer cor list ladies

member ladies

!

dial-peer cor list guard

member guard

!

dial-peer cor list internal

member internal

!

dial-peer cor list private-bank

member private-bank

!

dial-peer voice 300 voip

description <<< PSTN i/o call-elg

destination-pattern 3..

session protocol sipv2

session target ipv4:10.228.38.253

dtmf-relay sip-notify

codec g711ulaw

no vad

!

dial-peer voice 101 pots

corlist outgoing men

description <<< PSTN i/o call-elg

destination-pattern 9.T

port 0/0/1

!

dial-peer voice 102 pots

corlist outgoing men

description <<< PSTN i/o call-elg

destination-pattern 9.T

port 0/0/2

!

dial-peer voice 103 pots

corlist outgoing ladies

description <<< PSTN i/o call-elg

destination-pattern 9.T

port 0/0/3

!

dial-peer voice 104 pots

corlist outgoing ladies

description <<< PSTN i/o call-elg

destination-pattern 9.T

port 0/1/0

!

dial-peer voice 105 pots

corlist outgoing ladies

description <<< PSTN i/o call-elg

destination-pattern 9.T

port 0/1/1

!

dial-peer voice 106 pots

corlist outgoing ladies

description <<< PSTN i/o call-elg

destination-pattern 9.T

port 0/1/2

!

dial-peer voice 107 pots

corlist outgoing ladies

description <<< PSTN i/o call-elg

destination-pattern 9.T

port 0/1/3

!

dial-peer voice 108 pots

corlist outgoing guard

description <<< PSTN i/o call-leg >>>

destination-pattern 9[1-9]T

port 0/0/2

forward-digits 7

!

dial-peer voice 109 pots

corlist outgoing guard

description <<< PSTN i/o call-leg >>>

destination-pattern 90501234566

port 0/0/2

forward-digits 10

!

dial-peer voice 100 pots

corlist outgoing men

description <<< PSTN i/o call-elg

destination-pattern 9.T

port 0/0/0

!

telephony-service

no auto-reg-ephone

authentication credential Admin Admin

max-ephones 40

max-dn 40

ip source-address 10.228.38.254 port 2000

timeouts interdigit 5

system message Welcome to Al-Tahlia Branch

url services http://10.228.38.253/voiceview/common/login.do

url authentication http://10.228.38.254/CCMCIP/authenticate.asp

cnf-file location flash:

load 7911 SCCP11.7-2-1-0S.loads

load 7942 SCCP42.8-4-2S.loads

time-zone 31

voicemail 300

max-conferences 8 gain -6

moh BAJ-MoH2.au

multicast moh 239.1.2.12 port 2000

web admin system name Admin password Admin

transfer-system full-consult

transfer-pattern .T

secondary-dialtone 9

login timeout 5 clear 17:00

after-hours block pattern 1 90

after-hours day Sun 00:00 23:59

after-hours day Mon 00:00 23:59

after-hours day Tue 00:00 23:59

after-hours day Wed 00:00 23:59

after-hours day Thu 00:00 23:59

after-hours day Fri 00:00 23:59

after-hours day Sat 00:00 23:59

create cnf-files version-stamp Jan 01 2002 00:00:00

!

ephone-template 1

softkeys idle Newcall Login Cfwdall Gpickup

softkeys seized Endcall

softkeys alerting Endcall Callback

softkeys connected Hold Endcall Trnsfer Confrn

!

ephone-template 2

softkeys idle Newcall Cfwdall Gpickup

softkeys seized Endcall

softkeys alerting Endcall Callback

softkeys connected Hold Endcall Trnsfer Confrn

!

ephone-dn 1 dual-line

number 700

pickup-group 1000

label 700

description <<< Branch Manager >>>

name Branch manager

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 2 dual-line

number 701

pickup-group 1000

label 701

description <<< Branch Manager >>>

name Branch manager

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 3 dual-line

number 702

pickup-group 1000

label 702

description <<< RM 1 >>>

name RM 1

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 4 dual-line

number 703

pickup-group 1000

label 703

description <<< Meeting Room >>>

name Meeting Room

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 5 dual-line

number 704

pickup-group 1000

label 704

description <<< RM 2 >>>

name RM 2

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 6 dual-line

number 705

pickup-group 1000

label 705

description <<< RM 3 >>>

name RM 3

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 7 dual-line

number 706

pickup-group 1000

label 706

description <<>>

name RM 4

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming ladies

!

ephone-dn 8 dual-line

number 707

pickup-group 1000

label 707

description <<< Manager >>>

name Manager

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming ladies

!

ephone-dn 9 dual-line

number 205

pickup-group 1000

label 205

description <<< Tea Room >>>

name Tea Room

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming internal

!

ephone-dn 10 dual-line

number 200

pickup-group 1000

label 200

description <<< Operation Manager >>>

name Ops. Manager

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 11 dual-line

number 201

pickup-group 1000

label 201

description <<< Operation Manager >>>

name Ops. Manager

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 12 dual-line

number 202

pickup-group 1000

label 202

description <<< Cash Vault Room >>>

name Ops. Cash Vault Room

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 13 dual-line

number 708

pickup-group 1000

label 708

description <<< Asst. Manager >>>

name Asst. Manager

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 14 dual-line

number 100

pickup-group 1000

label 100

description <<< SSO-1 >>>

name SSO-1

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 15 dual-line

number 101

pickup-group 1000

label 101

description <<< SSO-2 >>>

name SSO-2

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 16 dual-line

number 750

pickup-group 2000

label 750

description <<< Ladies Branch Manager >>>

name Branch Manager

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming ladies

!

ephone-dn 17 dual-line

number 250

pickup-group 2000

label 250

description <<< Ladies Teller >>>

name Teller

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming ladies

!

ephone-dn 18 dual-line

number 150

pickup-group 2000

label 150

description <<< Ladies SSO>>>

name SSO

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming ladies

!

ephone-dn 19 dual-line

number 751

pickup-group 2000

label 751

description <<< Ladies Branch Manager >>>

name Branch Manager

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming ladies

!

ephone-dn 20 dual-line

number 252

pickup-group 2000

label 252

description <<< Ladies Tea Room >>>

name Tea Room

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming internal

!

ephone-dn 21 dual-line

number 203

pickup-group 1000

label 203

description <<< Saftey Deposit Valt >>>

name Saftey Deposit Valt

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming men

!

ephone-dn 22 dual-line

number 204

pickup-group 1000

label 204

description <<< Men Tea Room >>>

name Tea Room

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming internal

!

ephone-dn 23 dual-line

number 210

label 210

description <<< Men Computer Room >>>

name Computer Room

call-forward busy 300

call-forward noan 300 timeout 20

!

ephone-dn 24 dual-line

number 110

pickup-group 1000

label 110

description <<< Guard >>>

name Guard

call-forward busy 300

call-forward noan 300 timeout 20

corlist incoming guard

!

ephone 1

device-security-mode none

mac-address 0026.99ED.5E8E

ephone-template 1

type 7942

button 1:1

pin 1234

!

ephone 2

device-security-mode none

mac-address 0023.5E19.F98A

ephone-template 1

type 7911

button 1:2

pin 1234

!

ephone 3

device-security-mode none

mac-address 0026.9944.E4FC

type 7942

button 1:3

pin 1234

!

ephone 4

device-security-mode none

mac-address 0026.9944.DBB4

ephone-template 1

type 7942

button 1:4

pin 1234

!

ephone 5

device-security-mode none

mac-address 0026.99ED.5EB3

ephone-template 1

type 7942

button 1:5

pin 1234

!

ephone 6

device-security-mode none

mac-address 0026.9945.97A2

ephone-template 1

type 7942

button 1:6

pin 1234

!

ephone 7

device-security-mode none

mac-address 0026.99ED.5E08

ephone-template 2

type 7942

button 1:7

pin 1234

!

ephone 8

device-security-mode none

mac-address 0026.9944.47FF

ephone-template 1

type 7942

button 1:8

pin 1234

!

ephone 9

device-security-mode none

mac-address 0023.5E19.E9EB

ephone-template 2

type 7911

button 1:9

!

ephone 10

device-security-mode none

mac-address 0026.9944.0484

ephone-template 1

type 7942

button 1:10

pin 1234

!

ephone 11

device-security-mode none

mac-address 0023.5E19.FB6A

ephone-template 1

type 7911

button 1:11

pin 1234

!

ephone 12

device-security-mode none

mac-address 0023.5E19.EB83

ephone-template 2

type 7911

button 1:12

pin 1234

!

ephone 13

device-security-mode none

mac-address 0026.9945.9593

ephone-template 1

type 7942

button 1:13

pin 1234

!

ephone 14

device-security-mode none

mac-address 0026.9944.E38C

ephone-template 1

type 7942

button 1:14

pin 1234

!

ephone 15

device-security-mode none

mac-address 0026.9944.DE5D

ephone-template 1

type 7942

button 1:15

pin 1234

!

ephone 16

device-security-mode none

mac-address 0026.9945.46EB

ephone-template 1

type 7942

button 1:16

pin 1234

!

ephone 17

device-security-mode none

mac-address 0026.9944.DE99

ephone-template 1

type 7942

button 1:17

pin 1234

!

ephone 18

device-security-mode none

mac-address 0026.99ED.5E93

ephone-template 1

type 7942

button 1:18

pin 1234

!

ephone 19

device-security-mode none

mac-address 0023.5E19.E9C1

ephone-template 1

type 7911

button 1:19

pin 1234

!

ephone 20

device-security-mode none

mac-address 0023.5E19.EA56

ephone-template 2

type 7911

button 1:20

!

ephone 21

device-security-mode none

mac-address 0023.5E19.E962

ephone-template 1

type 7911

button 1:21

pin 1234

!

ephone 22

device-security-mode none

mac-address 0023.5E19.EB53

ephone-template 2

type 7911

button 1:22

!

ephone 23

device-security-mode none

mac-address 0023.5E19.F92E

ephone-template 1

speed-dial 1 90501111111

type 7911

button 1:23

pin 1234

!

ephone 24

device-security-mode none

mac-address 0023.5E19.F97F

ephone-template 2

after-hours exempt

username "baj24" password 1234

speed-dial 1 0599876785

type 7911

button 1:24

!

line con 0

privilege level 15

password 7 06040E2B42410A485146

login authentication no_tacacs

line aux 0

line 194

password 7 0822455D0A16

no activation-character

no exec

transport preferred none

transport input all

transport output pad telnet rlogin lapb-ta mop udptn v120 ssh

line vty 0

privilege level 15

password 7 15100A060A2528757C62

logging synchronous

login authentication no_tacacs

transport input all

line vty 1 4

privilege level 15

password 7 15100A060A2528757C62

login authentication no_tacacs

transport input all

line vty 5 15

privilege level 15

password 7 15100A060A2528757C62

login authentication no_tacacs

transport input all

!

scheduler allocate 20000 1000

end

regards,

Ibrahim

Haitham Hasan Abdel Mohde · ‎12-28-2010

Hi Ibrahim,

First of all to make sure there are not surrent connections to CUE that make it busy do the following:

service-module integrated-Service-Engine 0/0 session clear

then check how it goes?

in order to reset the password try this ocmmand:

service-module integrated-Service-Engine 0/0 password-reset

B.R/Haitham

If you find this helpful, Please Rate

ichehouri · ‎12-29-2010

Hi Haitham,

thanks for the support. it is working now after the password-reset

regards,

Ibrahim