CUE AA calls disconnected instantly when directed to the script

Amer Mohammad Abu zied · ‎04-26-2015

Hi guys,

i have a new setup CME 10.5 and CUE 8.6.10 i activated the default AA script and worked perfectly then i tried to activate the MailBox evaluation license and suddenly AA stopped working at all .. below some commands issued on CUE to help me troubleshoot things

please find also the attached files

"

[0;1mse-10-0-0-22## [0ms[0K[4hho lic

[0;1m[4lse-10-0-0-22## [0msho lic[0K[4hense

[0;1m[4lse-10-0-0-2# [0msho license [0K[4hin

[0;1m[4lse-10-0-0-22## [0msho license in[0K[4h-use

[0;1m[4lse-10-0-0-2# [0msho license in-use [0K

[0mse-10-0-0-22## sho license in-use [0K

StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0

License Type: Evaluation

License State: Active, In Use

Evaluation total period: 8 weeks 4 days

Evaluation period left: 8 weeks 3 days

Expiry date: Wed Jun 24 17:03:27 2015

License Count: 600 /100

License Priority: High

StoreIndex: 1 Feature: VMIVR-PORT Version: 1.0

License Type: Evaluation

License State: Active, In Use

Evaluation total period: 8 weeks 4 days

Evaluation period left: 8 weeks 3 days

Expiry date: Wed Jun 24 23:30:22 2015

License Count: 60 /2

License Priority: High

StoreIndex: 2 Feature: VMIVR-IVR-SESS Version: 1.0

License Type: Evaluation

License State: Active, In Use

Evaluation total period: 8 weeks 4 days

Evaluation period left: 8 weeks 3 days

Expiry date: Wed Jun 24 18:17:22 2015

License Count: 60 /2

License Priority: Low

--More--

[0;1mse-10-0-0-2# [0m[0K

[0;1mse-10-0-0-22## [0msho license in-use [0K

[0;1mse-10-0-0-2# [0msho license in-use [0K [4h

[0m[4lse-10-0-0-22## sho license [0K[4h?[4l

agent Show license agent information

all Shows license all information

detail Show license detail information

evaluation Show the list of evaluation licenses

expiring Show the list of expiring licenses

feature Show license feature information

file Show license file information

in-use Show the list of licenses currently marked as in-use

permanent Show the list of permanent licenses

statistics Show license statistics information

status Show license status information

udi Show license udi information

<cr>

| Pipe output to another command

[0;1mse-10-0-0-2# [0msho license [0K[4hall

[0;1m[4lse-10-0-0-22## [0msho license all[0K[4h

[0;1m[4lse-10-0-0-2# [0msho license all [0K

[0mse-10-0-0-22## sho license all [0K

License Store: Evaluation License Storage

StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0

License Type: Evaluation

License State: Active, In Use

Evaluation total period: 8 weeks 4 days

Evaluation period left: 8 weeks 3 days

Expiry date: Wed Jun 24 17:03:26 2015

License Count: 600 /100

License Priority: High

License Store: Evaluation License Storage

StoreIndex: 1 Feature: VMIVR-PORT Version: 1.0

License Type: Evaluation

License State: Active, In Use

Evaluation total period: 8 weeks 4 days

Evaluation period left: 8 weeks 3 days

Expiry date: Wed Jun 24 23:30:21 2015

License Count: 60 /2

License Priority: High

License Store: Evaluation License Storage

StoreIndex: 2 Feature: VMIVR-IVR-SESS Version: 1.0

License Type: Evaluation

License State: Active, In Use

Evaluation total period: 8 weeks 4 days

Evaluation period left: 8 weeks 3 days

--More--

Expiry date: Wed Jun 24 18:17:21 2015

License Count: 60 /2

License Priority: Low

[0;1mse-10-0-0-2# [0m[0K

[0;1mse-10-0-0-22## [0ms[0K[4hho nn[4l [4hcnn

[0;1m[4lse-10-0-0-22## [0msho cnn[0K

[2K

[0;1mse-10-0-0-22## [0msho cnn[0K

[0;1mse-10-0-0-2# [0msho cnn[0K [4hccn

[0;1m[4lse-10-0-0-22## [0msho ccn[0K[4h

[0;1m[4lse-10-0-0-2# [0msho ccn [0K[4hap

[0;1m[4lse-10-0-0-22## [0msho ccn ap[0K[4hplication

[0;1m[4lse-10-0-0-2# [0msho ccn application [0K[4ht

[0;1m[4lse-10-0-0-22## [0msho ccn application t[0K

[2K

[0;1mse-10-0-0-22## [0msho ccn application t[0K

[0;1mse-10-0-0-2# [0msho ccn application t[0K

[0mse-10-0-0-22## sho ccn application [0K[4h?[4l

aa AA applications

ivr IVR applications

<cr>

[0;1mse-10-0-0-2# [0msho ccn application [0K[4haa

[0;1m[4lse-10-0-0-22## [0msho ccn application aa[0K[4h

[0;1m[4lse-10-0-0-2# [0msho ccn application aa [0K

[0mse-10-0-0-22## sho ccn application aa [0K

Name: autoattendant

Description: autoattendant

Application type: aa

Script: aa_sample1.aef

ID number: 1

Enabled: yes

Maximum number of sessions: 10

MaxRetry: 2

operExtn: 107

welcomePrompt: AAWelcome.wav

Name: promptmgmt

Description: promptmgmt

Application type: aa

Script: promptmgmt.aef

ID number: 4

Enabled: yes

Maximum number of sessions: 1

appManagementScript:

Name: voicemail

Description: voicemail

Application type: aa

Script: voicebrowser.aef

ID number: 2

Enabled: yes

Maximum number of sessions: 10

logoutUri: http://localhost/voicemail/vxmlscripts/mbxLogout.jsp

uri: http://localhost/voicemail/vxmlscripts/login.vxml

Name: msgnotification

Description: msgnotification

Application type: aa

Script: msgnotify.aef

ID number: 5

Enabled: yes

Maximum number of sessions: 10

DelayBeforeSendDTMF: 1

logoutUri: http://localhost/voicemail/vxmlscripts/mbxLogout.jsp

Name: ciscomwiapplication

Description: ciscomwiapplication

Application type: aa

Script: setmwi.aef

ID number: 3

Enabled: yes

Maximum number of sessions: 10

CallControlGroupID: 0

strMWI_OFF_DN: 8001

strMWI_ON_DN: 8000

[0;1mse-10-0-0-2# [0m[0K

[0;1mse-10-0-0-22## [0msho ccn application aa [0K

[0;1mse-10-0-0-2# [0msho ccn application aa [0K [4ht

[0;1m[4lse-10-0-0-22## [0msho ccn t[0K[4hr

[2K[4l

[0;1mse-10-0-0-22## [0msho ccn tr[0K

[0;1mse-10-0-0-2# [0msho ccn tr[0K

[0mse-10-0-0-22## sho ccn tr[0K[4h?[4l

trace trigger

[0;1mse-10-0-0-2# [0msho ccn tr[0K[4hre

[0;1m[4lse-10-0-0-22## [0msho ccn trre[0K

[2K

[0;1mse-10-0-0-22## [0msho ccn trre[0K

[0;1mse-10-0-0-2# [0msho ccn trre[0K [4hi

[0;1m[4lse-10-0-0-22## [0msho ccn tri[0K[4hgger

[0;1m[4lse-10-0-0-2# [0msho ccn trigger [0K

[0mse-10-0-0-22## sho ccn trigger [0K[4h?[4l

all Show all triggers (sip, jtapi, http)

http Show http triggers

jtapi Show jtapi triggers

sip Show sip triggers

<cr>

[0;1mse-10-0-0-2# [0msho ccn trigger [0K[4hall

[0;1m[4lse-10-0-0-22## [0msho ccn trigger all[0K[4h

[0;1m[4lse-10-0-0-2# [0msho ccn trigger all [0K

[0mse-10-0-0-22## sho ccn trigger all [0K

Name: 701

Type: Cisco SIP Trigger

Application: voicemail

Locale: systemDefault

Idle Timeout: 10000

Enabled: yes

Maximum number of sessions: 5

Name: 700

Type: Cisco SIP Trigger

Application: autoattendant

Locale: systemDefault

Idle Timeout: 10000

Enabled: yes

Maximum number of sessions: 10

Name: mwiapp

Type: Cisco HTTP Trigger

Application: ciscomwiapplication

Locale: systemDefault

Idle Timeout: 1000

Enabled: yes

Maximum number of sessions: 1

Name: msgnotifytrg

Type: Cisco HTTP Trigger

Application: msgnotification

Locale: systemDefault

Idle Timeout: 1000

Enabled: yes

Maximum number of sessions: 2

[0;1mse-10-0-0-2# [0m[0K

[0;1mse-10-0-0-22## [0m [0K

[0;1mse-10-0-0-22## [0msho ccn trigger all [0K

[0;1mse-10-0-0-2# [0msho ccn trigger all [0K

[0mse-10-0-0-22## sho ccn trigger all [0K

Name: 701

Type: Cisco SIP Trigger

Application: voicemail

Locale: systemDefault

Idle Timeout: 10000

Enabled: yes

Maximum number of sessions: 5

Name: 700

Type: Cisco SIP Trigger

Application: autoattendant

Locale: systemDefault

Idle Timeout: 10000

Enabled: yes

Maximum number of sessions: 10

Name: mwiapp

Type: Cisco HTTP Trigger

Application: ciscomwiapplication

Locale: systemDefault

Idle Timeout: 1000

Enabled: yes

Maximum number of sessions: 1

Name: msgnotifytrg

Type: Cisco HTTP Trigger

Application: msgnotification

Locale: systemDefault

Idle Timeout: 1000

Enabled: yes

Maximum number of sessions: 2

[0;1mse-10-0-0-2# [0m[0K

[0;1mse-10-0-0-22## [0ms[0K[4hho lic

[0;1m[4lse-10-0-0-22## [0msho lic[0K[4hense

[0;1m[4lse-10-0-0-2# [0msho license [0K

Shadi Shami · ‎04-26-2015

Hello Amer,

Calls to Voicemail working fine?

what do you get when you call into AA, busy tone?

Can you please collect (debug ccsip messages) while making test call int AA?

Also provide (show run) from CUE and CME.

Thank you,

Shadi

Amer Mohammad Abu zied · ‎04-26-2015

Hi Shadi,

thanks for your support, i reset the CUE and removed licenses information in the CUE and i managed to solve the issue .. but i have another issue now the default VM-IVR-PORT licenses which comes with the CUE is also removed and am working now on the trail License .. the default permanent license is no longer exists!!! and no PAK key\code sent with CME package ..so how i can restore this license ..thanks

please check the picture attached

thanks a lot

Shadi Shami · ‎04-26-2015

Hello Amer,

Collect the output of “Show License UDI” from CUE and contact Cisco Licensing (you can send an email to licensing@cisco.com) and should be able to resend the previous license to you.

Thank you,

Shadi