CUE auto attendant transfer to unregistered user

[Anju Josua]

Dear All,

currently i deploy voice gateway with cue. i use cue as auto attendant.

i register user with their extension in cue.

my question, is it possible to transfer incoming call from pstn to an unregistered user/extension?

Thx,

Anju

[Terry Cheema · Accepted solution]

Hi Anju,

Yes you can still transfer the call from CUE to the users that are not defined in the CUE.

Please review the below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/design/design21/cuedg21/cueaades.html#wp1011696

Internal and External Destinations

Up to Cisco Unity Express 2.0, the system AA allowed for the transfer calls to any destination—it treated the destination merely as a string of digits, and any call dialable on the associated call agent would succeed. To limit the destinations to which the AA can transfer calls (such as no calls to the PSTN), the call agent's features—such as Class of Restriction (COR) on Cisco CME—were required.

As of Cisco Unity Express Release 2.1, the system AA has a parameter to control whether calls are allowed to transfer only to internal numbers (default operation), or to internal and external numbers. Your own custom AA scripts can employ similar mechanisms to limit the valid destinations of calls. The system AA script parameter was shown earlier in Figure 16 (the value of the allowExternalTransfers parameter).

Cisco Unity Express considers an extension that appears in an LDAP entry an internal destination. External destinations include everything else, such as the following:

•All other extensions that exist at the local site, but do not appear in the Cisco Unity Express configuration, such as local phones/extensions that do not have mailboxes.

•All VoIP destinations, such as extensions present at other sites, but a PSTN call is not required to reach them.

•All PSTN destinations.

Dial-by-Name to Non-Users

There might be employees in your office who do not need a voice mailbox, but require the ability to be reached using the dial-by-name feature via the Cisco Unity Express AA. If so, these employees can be entered in the Cisco Unity Express system (as users) without having mailboxes assigned to them. By virtue of the Cisco Unity Express user definition (and associated extension and phone), these employees appear in the Cisco Unity Express LDAP database and therefore are recognized by the Dial-by-Name AA function.

These users do not have a mailbox defined, and therefore do not count against the Cisco Unity Express license (the license counts mailboxes, not users).

If you review the CUE design document, it should help you with your queries.

But in case, you have any more queries, please feel free to ask.

-Terry

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