Hello,
Users are getting fast busy tone when they dial voice mail number.
Its fresh installation, I can ping cue module but not able to access cli interface. On access, its keep showing waiting 1000, 1001, 1002 ....1005.
I tried reload CUE module and its keep reloading with following error
"SAVE TRACE BUFFER
Dec 30 12:37:00 localhost err_handler: CRASH appsServices startup startup.sh System has crashed. The trace buffer information is stored in the file "atrace_save.log". You can upload the file using "copy log" command "
I found its know BUG CSCup54437 "CUE crashes due to click "Backup /Restore Configuration" GUI but there is no workaround mentioned. Following is complete startup wizard, would appreciate if one can suggest solution:
CME#service-module sm 1/0 reload
Do you want to proceed with reload?[confirm]y
Trying to reload Service Module SM1/0.
CME#
392522: Nov 29 15:13:04.793: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_SHDN
[Resuming connection 1 to 172.20.11.2 ... ]
INIT: Sending p
shutdown: sending all processes the KILL signal.
shutdown: turning off swap
shutdown: unmounting all file systems
Please stand by md: stopping all md devices.
while rebooting the system.
ACPI: PCI interrupt for device 0000:01:00.0 disabled
Restarting system.
Initializing memory #1. Please wait...
Initializing memory #2. Please wait...
This may take a minute....
Serial ATA Port 0 : ST949e8k891
DDR Memory 4096 MB detected
Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz
BIOS SM 3.52.8, BIOS Build date: 02/08/2011
System now booting...
Please wait...
Please press P to select Primary Boot Loader ...
or S to select Secondary Boot Loader ...
or wait to boot from default configuration ...
.......................................................................................................
SRE module get located and run....
Now booting from secondary boot loader....
Authenticating boot loader....
Secondary Boot Loader authenticated - booting....
Please enter '***' to change boot configuration:
***
ServicesEngine Bootloader Version : 2.1.36
ServicesEngine boot-loader> en
Unrecognized command
ServicesEngine boot-loader> boot
Incomplete command
Usage: boot <disk | helper | diag | chainloader>
ServicesEngine boot-loader> boot disk
Loading disk:/bzImage ... Verifying ... done.
Starting Kernel.
Platform: sm
Verifying application level programs
Application level programs verification OK!
INIT: version 2.86 booting
mounting proc fs ...
mounting sys fs ...
mounting /dev/shm tmpfs ...
reiser root fs ...
Reiserfs super block in block 16 on 0x801 of format 3.6 with standard journal
Blocks (total/free): 122096000/121981503 by 4096 bytes
Filesystem is clean
Filesystem seems mounted read-only. Skipping journal replay.
sd 4:0:0:0: [sdb] Assuming drive cache: write through
sd 4:0:0:0: [sdb] Assuming drive cache: write through
Checking internal tree..finished
FILESYSTEM CLEAN
Remounting the root filesystem read-write...
kernel.sem = 1900 4000 32 100
vm.overcommit_memory = 1
vm.min_free_kbytes = 8192
Welcome to Cisco Service Engine
Setting the system time from hardware clock
********** rc.aesop ****************
Populating resource values from /etc/sm_rsrc_file
Populating resource values from /etc/default_rsrc_file
Populating resource values from /etc/products/cue/default_rsrc_file
Populating resource values from /etc/products/cue/sm_rsrc_file
Push button monitor started
Processing manifests . . . . . . . . . . . . . complete
==> Management interface is eth0
==> Management interface is eth0
392523: Nov 29 15:16:39.951: %LINEPROTO-5-UPDOWN: Line protocol on Interface SM1/1, changed state to down
392524: Nov 29 15:16:39.951: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
392525: Nov 29 15:16:41.283: %LINEPROTO-5-UPDOWN: Line protocol on Interface SM1/1, changed state to up
392526: Nov 29 15:16:42.867: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_SHDN to SERVICE_MODULE_STATE_STDY
Serial Number: F0B1829873
Disk /dev/sdb doesn't contain a valid partition table
INIT: Entering runlevel: 2
********** rc.post_install ****************
INIT: Switching to runlevel: 4
INIT: Sending processes the TERM signal
==> Starting CDP
STARTED: ntp_startup.sh
STARTED: LDAP_startup.sh
STARTED: SQL_startup.sh
STARTED: dwnldr_startup.sh
STARTED: HTTP_startup.sh
STARTED: probe
STARTED: fndn_udins_wrapper
STARTED: superthread_startup.sh
STARTED: /usr/wfavvid/run-wfengine.sh
STARTED: /usr/bin/launch_ums.sh
Waiting 17 ...
Waiting 203 ...5:17:11.284: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up
Waiting 273 ...
Waiting 797 ...
Waiting 2001 ...syslog-ng/phase 100
syslog-ng/alive 1
platform_config/phase 100
platform_config/alive 1
trace/phase 100
trace/alive 1
rbcp/phase 100
rbcp/alive 1
ntp/phase 21
ntp/alive 1
cdp/phase 100
cdp/alive 1
ldap/phase 100
ldap/alive 1
sql/phase 20
sql/alive 1
downloader/phase 100
downloader/alive 1
http/phase 25
http/alive 1
probe/phase 100
probe/alive 1
udins/phase 100
udins/alive 1
mgmt/phase 41
mgmt/alive 1
snmp/phase 41
snmp/alive 1
superthread/phase 100
superthread/alive 1
dns/phase 100
dns/alive 1
backuprestore/phase 100
backuprestore/alive 1
usermanager/phase 22
usermanager/alive 1
dbclient/phase 22
dbclient/alive 1
ccn_config/phase 25
ccn_config/alive 1
smtp/phase 29
smtp/alive 1
llama/phase 23
llama/alive 1
ccn/phase 41
ccn/alive 1
ums/phase 22
ums/alive 1
cli/phase 28
cli/alive 1
usermanager2/phase 25
usermanager2/alive 1
entitymanager/phase 25
entitymanager/alive 1
configapi/phase 29
configapi/alive 1
gen-scheduler/phase 100
gen-scheduler/alive 1
webapp/phase 29
webapp/alive 1
umg-registration/phase 29
umg-registration/alive 1
umg-directory/phase 29
umg-directory/alive 1
sitemanager/phase 29
sitemanager/alive 1
TIMEOUT
It looks like things are stuck, trying a monitor interrupt.
MONITOR EXITING...
SAVE TRACE BUFFER
Dec 30 12:37:00 localhost err_handler: CRASH appsServices startup startup.sh System has crashed. The trace buffer information is stored in the file "atrace_save.log". You can upload the file using "copy log" command
INIT: Sending processes the TERM signal
Sending an RBCP message to IOS notifying module reboot...
Rebooting ...
shutdown: sending all processes the TERM signal...
rbcp: INFO rbcp daemon output END
trace: INFO trace daemon output END
platform.config: INFO platform.config server output END
392528: Nov 29 15:50:39.298: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_SHDN
392529: Nov 29 15:50:39.298: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_SHDNshutdown: sending all processes the KILL signal.
shutdown: turning off swap
shutdown: unmounting all file systems
Please stand by md: stopping all md devices.
while rebooting the system.
ACPI: PCI interrupt for device 0000:01:00.0 disabled
Restarting system.
Initializing memory #1. Please wait...
Initializing memory #2. Please wait...
This may take a minute....
Serial ATA Port 0 : ST9500620NS
DDR Memory 4096 MB detected
Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz
BIOS SM 3.52.8, BIOS Build date: 02/08/2011
System now booting...
Please wait...
Please press P to select Primary Boot Loader ...
or S to select Secondary Boot Loader ...
or wait to boot from default configuration ...
.......................................................................................................
SRE module get located and run....
Now booting from secondary boot loader....
Authenticating boot loader....
Secondary Boot Loader authenticated - booting....
Please enter '***' to change boot configuration:
Detect and Initialize network device
Backup current platform configurations....
SRE step 1 - SM registration...
Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed
Local install not supported
Response - no installation needed (len: 422)
SRE Installation Not Needed
Restoring orignial configuration...
Updating flash with bootloader configuration.
Please wait ................... done.
392530: Nov 29 15:52:09.819: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration RequestLoading disk:/bzImage ... Verifying ... done.
Starting Kernel.
Platform: sm
Verifying application level programs
Application level programs verification OK!
INIT: version 2.86 booting
mounting proc fs ...
mounting sys fs ...
mounting /dev/shm tmpfs ...
reiser root fs ...
Reiserfs super block in block 16 on 0x801 of format 3.6 with standard journal
Blocks (total/free): 122096000/121981137 by 4096 bytes
Filesystem is clean
Filesystem seems mounted read-only. Skipping journal replay.
sd 4:0:0:0: [sdb] Assuming drive cache: write through
sd 4:0:0:0: [sdb] Assuming drive cache: write through
Checking internal tree..finished
FILESYSTEM CLEAN
Remounting the root filesystem read-write...
kernel.sem = 1900 4000 32 100
vm.overcommit_memory = 1
vm.min_free_kbytes = 8192
Welcome to Cisco Service Engine
Setting the system time from hardware clock
********** rc.aesop ****************
Populating resource values from /etc/sm_rsrc_file
Populating resource values from /etc/default_rsrc_file
Populating resource values from /etc/products/cue/default_rsrc_file
Populating resource values from /etc/products/cue/sm_rsrc_file
Push button monitor started
Processing manifests . . . . . . . . . . . . . complete
==> Management interface is eth0
==> Management interface is eth0
392531: Nov 29 15:53:15.168: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_SHDN to SERVICE_MODULE_STATE_STDY
Serial Number: FOC18376WEH
Disk /dev/sdb doesn't contain a valid partition table
INIT: Entering runlevel: 2
********** rc.post_install ****************
INIT: Switching to runlevel: 4
INIT: Sending processes the TERM signal
==> Starting CDP
STARTED: ntp_startup.sh
STARTED: LDAP_startup.sh
STARTED: SQL_startup.sh
STARTED: dwnldr_startup.sh
STARTED: HTTP_startup.sh
STARTED: probe
STARTED: fndn_udins_wrapper
STARTED: superthread_startup.sh
STARTED: /usr/wfavvid/run-wfengine.sh
STARTED: /usr/bin/launch_ums.sh
Waiting 35 ...
Waiting 413 ...
Waiting 959 ...
Waiting 1004 ...
Waiting 1005 ...
