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CUE Error, Cannot create administrator user ID

lwai
Level 1
Level 1

Dear All,

New install Cisco2851, running CME4.2 version, ios is c2800nm-spservicesk9-mz.124-11.XW8.

As I run the CUE wizard, the administrator ID cannot be created, the CUE keeps reloading. the CUE is NM modile with harddisk installed.

The error message:

Enter administrator user ID:

(user ID): cmadmin

**************************************************

Failed creating cmadmin

Reason: Error in DB operation : SQL Query error; nested exception is:

org.postgresql.util.PSQLException: The backend has broken the c

**************************************************

Do you want to try with another user ID (y/n)?

INIT: Sending processes the TERM signal

Restarting system

The CUE is running 3.3.1 version, I had upgarded it to 3.3.2, the same result and error message.

I have upgraded the CME IOS to 124-11.XW9, the same result.

Do you have any idea? Is it hardware failure or software issue?

Thanks for any input in this case!!!

Michael.

2 Replies 2

testeven
Cisco Employee
Cisco Employee

Hi!

Does not sound like a HW issue. Try to reinstall the CUE as per:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/installation/guide/boothelp31.html

and see if this helps.

Regards, Tere. If you find this post helpful, please rate! :)

after download the CUE to 3.1.1, the issue is solved.

Michael.