CUE GUI Password Recovery

[johnsnave1]

Hi, 

I have a customer with CME/CUE that has forgotten the CUE username/password. I have followed the password recovery procedure but without success

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/64234-cue-gui-pw.html

I was also presented with the attached screen prompt but this did not actually allow me to successfully enter a new password.

Is there any other way of entering the GUI? I need to edit the AA scripts.

Thanks, John.

[Manish Gogna · Accepted solution]

Hi John,

The link you mentioned is the correct procedure

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/64234-cue-gui-pw.html#c1

Can you reload the CUE and try the procedure again.

Manish