CUE installation- ISM-SRE-300-K9

[techguy]

Dear All,

I am trying to install the CUE 8.5.1 on Cisco gateway 2921 which is having CME 9.1. But i am getting following error

JTAPI login failed. Error while detrmining CCME Version -1. I have installed many times the same but in vain. My CallManager version is 7.1.5. JTAPI username and password is correct as i have verified from other cue.

[Aman Soi]

Hi ,

Please check the following:

a. Have u assigned Standard CTI Enabled permission  to Application user(JTAPI Username) u have created in Call Manager ?

b. Did u try restarting CTI Manager service in Call Manager?

c. Please try doing telnet from router to Call manager IP address followed by 2748 which is CTI Application server

regds,

aman

[techguy]

a. yes

b. From where to

c. can telnet

[Aman Soi]

Hi,

In Cisco Unified Serviceability, Tools ---Control Center --Feature services .

regds,

aman