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CUE integration with CME

luislozano
Level 1
Level 1

I have a problem with the integration between CUE and CME.I supose that i have the right configuration (after read a lot of manual and examples), but when i make a phone call to the voice mail extension, i directly have a fast busy like response.

I have a lot ot trace to show, but the first question is about a license problem. Could someone tell me something about this output:

CUE# sh license all

License Store: Primary License Storage

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Inactive

        License Count: 5 / 0

        License Priority: Medium

License Store: Primary License Storage

StoreIndex:  1  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Inactive

        License Count: 10 / 0

        License Priority: Medium

License Store: Primary License Storage

StoreIndex:  2  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Inactive

        License Count: 15 / 0

        License Priority: Medium

License Store: Primary License Storage

StoreIndex:  3  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 20 /20

        License Priority: Medium

License Store: Evaluation License Storage

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 600 / 0

        License Priority: None

License Store: Evaluation License Storage

StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Evaluation

        License State: Active, Not in Use, EULA not accepted

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 60 / 0

        License Priority: None

License Store: Evaluation License Storage

StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Evaluation

        License State: Active, Not in Use, EULA not accepted

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 60 / 0

        License Priority: None

CUE# show license status application

voicemail disabled, no activated port license available

ivr disabled, no activated ivr session license available

It is like i have activate the voicemail license, but i havent port to hear the calls.....is it?

1 Reply 1

luislozano
Level 1
Level 1

It´s resolved.

The problem was that my provider sold me mailbox license (20) but they didn´t sell me PORT license so it can´t work properly.

I activate the evaluation license of port and all work fine until the demo expire.

CUE# sh license status application

voicemail enabled: 4 ports, 4 sessions, 20 mailboxes

ivr disabled, ivr session activation count has been set to zero

NOW, how can i explain it to the final client?? How i explain it the over cost??

A question: for 20 MailBox....how many port do you recomend to buy?

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