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CUE not returning the call back to the CUCM after caller input is selected

Inbound calls route to CUE where IVR is played but when the caller input options are selected calls get terminated rather than routing back to CUCM

Call flow:
=======
External callers dials 919-858-9772 --> FXO --> Gateway --> MGCP --> CUCM --> CTI Route Point --> CUE(IVR plays) and caller inputs --> Call terminates

1 Accepted Solution

Accepted Solutions

Vaijanath Sonvane
VIP Alumni
VIP Alumni

Hi,

Do you have correct CSS and Partitions configured for CTI Ports, CTI Route Points and Devices where call needs to be routed? When user enters input, where are you routing the call? 

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

View solution in original post

2 Replies 2

Vaijanath Sonvane
VIP Alumni
VIP Alumni

Hi,

Do you have correct CSS and Partitions configured for CTI Ports, CTI Route Points and Devices where call needs to be routed? When user enters input, where are you routing the call? 

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

Dear Sir,

Thank You for your response.

We have the correct configuration. Even i compared both working and non working setup and both are the same.