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CUE not talking to CME

srosenthal
Level 4
Level 4

I have a new 2951 router running CME and a CUE module installed in the router.  I have the router configured to get to the CUE and have web access into the CUE module.  I am trying to get the CUE to talk to the CME.

When I log into the CUE and go under the settings where I would input the IP address of the CME and the username and password it seems it is asking me for login information for a Call Manager not Call Manager Express because it is also asking me for JTAPI information.

Is there a seperate version of software for CUE to work with CME or CM?

I looked all over the download section for CUE and cannot find any specific version.

Seth

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame

Hi Seth,

You will need to use the call-agent command to switch from the "default" integration ccm to cme

Configuring the Call-Agent

Beginning with Cisco Unity Express version 7.1 and the use of CSL licenses, the call agent is no longer determined by the license.

However, you must configure the call agent by selection whether you are using Cisco Unified CME or Cisco Unified Communications Manager, using one of the two following methods:

During the post-installation process

After the service module boots up using the call-agent command

These methods are explained in the following sections:

Configuring the Call-Agent During the Post-Installation Process

Configuring the Call-Agent After Bootup

Configuring the Call-Agent During the Post-Installation Process

The following output shows how to configure the call agent for Cisco Unified CME as part of the post-installation process of the Cisco Unity Express 7.1 or later image.


Note The post-installation process is not supported on all devices.


Would you like to manually adjust the system time (y,n)? no

executing app post_install


Enter Call Agent

       1) Cisco Unified Communications Manager (CUCM) -- default

       2) Cisco Unified Communications Manager Express (CUCME)

       #? : 1

       Setting Call Agent to CUCM



You can use the following show command to view the call-agent selection:

service-module# show call-agent 

Call-agent:         CUCM


Configuring the Call-Agent After Bootup

The following output shows how to configure the call agent for Cisco Unified Communications Manager after the service module boots up. Because this operation is not reversible, you should use this method with caution.

service-module# call-agent ccm

!!!WARNING!!!: This operation will

    a. permanently delete all non-local site related configuration

    b. reboot the system automatically

This operation is not reversible.

Do you wish to continue[n]? : yes

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1091982

Cheers!

Rob

View solution in original post

1 Reply 1

Rob Huffman
Hall of Fame
Hall of Fame

Hi Seth,

You will need to use the call-agent command to switch from the "default" integration ccm to cme

Configuring the Call-Agent

Beginning with Cisco Unity Express version 7.1 and the use of CSL licenses, the call agent is no longer determined by the license.

However, you must configure the call agent by selection whether you are using Cisco Unified CME or Cisco Unified Communications Manager, using one of the two following methods:

During the post-installation process

After the service module boots up using the call-agent command

These methods are explained in the following sections:

Configuring the Call-Agent During the Post-Installation Process

Configuring the Call-Agent After Bootup

Configuring the Call-Agent During the Post-Installation Process

The following output shows how to configure the call agent for Cisco Unified CME as part of the post-installation process of the Cisco Unity Express 7.1 or later image.


Note The post-installation process is not supported on all devices.


Would you like to manually adjust the system time (y,n)? no

executing app post_install


Enter Call Agent

       1) Cisco Unified Communications Manager (CUCM) -- default

       2) Cisco Unified Communications Manager Express (CUCME)

       #? : 1

       Setting Call Agent to CUCM



You can use the following show command to view the call-agent selection:

service-module# show call-agent 

Call-agent:         CUCM


Configuring the Call-Agent After Bootup

The following output shows how to configure the call agent for Cisco Unified Communications Manager after the service module boots up. Because this operation is not reversible, you should use this method with caution.

service-module# call-agent ccm

!!!WARNING!!!: This operation will

    a. permanently delete all non-local site related configuration

    b. reboot the system automatically

This operation is not reversible.

Do you wish to continue[n]? : yes

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1091982

Cheers!

Rob

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