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CUE service module SRE not work?

Hi Everybody,

Here is my question ....

Environment:

- router 3845e (10.10.10.90)

- SM-SRE-700-K9 (10.10.10.91)

- CUE 8.6

- FTP, TFTP on a PC (10.10.10.245)

I am able to ping the FTP, TFTP, router, and SRE from my PC

Problem

But I am FAIL to ping the ftp/tftp(10.10.10.245) from BootLoader Mode in SRE

Anybody could help?

Thanks in Advance

Sam

Here is the router config

!

interface GigabitEthernet0/0

ip address 10.10.10.90 255.255.255.0

duplex auto

speed auto

!

interface SM4/0

ip unnumbered GigabitEthernet0/0

service-module ip address 10.10.10.91 255.255.255.0

!Application: CUE Running on SM

service-module ip default-gateway 10.10.10.90

!

ip route 10.10.10.91 255.255.255.255 SM4/0

!

line 258

no activation-character

no exec

transport preferred none

transport input all

transport output pad telnet rlogin lapb-ta mop udptn v120 ssh

================

In SRE session, it always reboot itself with following error

SRE step 1 - SM registration...

Time out waiting for status: 0x00000008! Can not communicate with SECONORY Hard

Disk.

During get Native Max address ext, can not get the expected status: IDE_STAT_NO

_DRQSECONORY Hard Disk Get Native Max addr failed.ERROR - Unsupported Cisco har

d drives found

Local install not supported

Response - no installation needed (len: 422)

SRE Installation Not Needed

Restoring orignial configuration...

Updating flash with bootloader configuration.

Please wait ................... done.

*May  8 07:08:41.415: %SM_INSTALL-6-INST_RBIP: SM4/0 received msg: RBIP Registration RequestTime out waiting for status: 0x00000008! Can not communicate with SECONORY Hard

Disk.

During get Native Max address ext, can not get the expected status: IDE_STAT_NO

_DRQSECONORY Hard Disk Get Native Max addr failed.Unsupported Cisco hard drives

þfound... Rebooting

================

Here is the VERIFY result in boot-loader

ServicesEngine boot-loader> verify ?                                                                                         -    \

Loading disk:/bzImage ... Verifying ... done.

Starting Kernel.

Platform: sm

Verifying application level programs

Application level programs verification OK!

INIT: version 2.86 booting


mounting proc fs ...

mounting sys fs ...

mounting /dev/shm tmpfs ...

reiser root fs ...

Reiserfs super block in block 16 on 0x801 of format 3.6 with standard journal

Blocks (total/free): 122096000/122008822 by 4096 bytes

Filesystem is clean

Filesystem seems mounted read-only. Skipping journal replay.

sd 4:0:0:0: [sdb] Assuming drive cache: write through

sd 4:0:0:0: [sdb] Assuming drive cache: write through

Checking internal tree..finished

FILESYSTEM CLEAN

Remounting the root filesystem read-write...

kernel.sem = 1900 4000 32 100

vm.overcommit_memory = 1

vm.min_free_kbytes = 8192

Welcome to  [1;31mCisco [0;39m Service Engine

Setting the system time from hardware clock

********** rc.aesop ****************

Populating resource values from /etc/sm_rsrc_file

Populating resource values from /etc/default_rsrc_file

Populating resource values from /etc/products/cue/default_rsrc_file

Populating resource values from /etc/products/cue/sm_rsrc_file

Push button monitor started

Processing manifests . . . . . . . . . . . complete

==> Management interface is eth0

==> Management interface is eth0

*May  8 06:51:39.337: %SRE_SM-6-STATE_CHANGE: SM4/0 changing state from SERVICE_MODULE_STATE_FAIL to SERVICE_MODULE_STATE_STDYSkipping router communication server initialization

Skipping IOS Registration... verify requested.

Serial Number: FOC-------X

Disk /dev/sdb doesn't contain a valid partition table

INIT: Entering runlevel: 7

********** rc.verify ****************

Hardware:

- Module type: SM

- Memory (Bytes): 4113364

CPU0:

- Model: Intel(R) Core(TM)2 Solo CPU    L3400  @ 1.86GHz

- Speed (MHz): 1862.116

- Cache (KB): 3072

Installed Packages:

- Installer  8.6.6.0

- Thirdparty  8.6.6

- Infrastructure  8.6.6

- CUE Voicemail Language Support  8.6.6

- Global  8.6.6

- GPL Infrastructure  8.6.6

- Voice Mail  8.6.6

- Bootloader (Secondary)  2.1.36

- Core  8.6.6

- Auto Attendant  8.6.6

Installed Languages:

- CUE Voicemail US English  8.6.6

Running CSL Installation

------------------------

Installed permanent licenses:

-----------------------------

StoreIndex:  0          Feature: VMIVR-PORT                        Version: 1.0

License Type: Permanent

License State: Active, Not in Use

License Count: 4 / 0

License Priority: Medium

System is being

INIT: Sending processes the TERM signal

Sending an RBCP message to IOS notifying module shutdown...

Halting ...

shutdown: sending all processes the TERM signal...

rbcp:    INFO rbcp daemon output END

platform.config:    INFO platform.config server output END

trace:    INFO trace daemon output END

*May  8 06:52:02.181: %SRE_SM-6-STATE_CHANGE: SM4/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_HALT

*May  8 06:52:02.181: %SRE_SM-6-STATE_CHANGE: SM4/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_HALTshutdown: sending all processes the KILL signal.

shutdown: turning off swap

swapoff: No such file or directory

shutdown: unmounting all file systems

The system is hamd: stopping all md devices.

lted. Press CTRL-ALT-DEL or turn off power

sd 0:0:0:0: [sda] Stopping disk

ACPI: PCI interrupt for device 0000:01:00.0 disabled

System halted.

==============

Here is service-module SM4/0 status


Service Module is Cisco SM4/0

Service Module supports session via TTY line 258

Service Module is trying to recover from error

Service Module heartbeat-reset is enabled

Service Module status is not available

Module resource information:

  CPU Frequency: 1864 MHz

  Memory Size: 2530 MB

  Disk 0 Size: 500107 MB

  Disk 1 Size: 1954 MB

 

No install/uninstall in progress

No localstore

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1 REPLY 1
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Hall of Fame Master

CUE service module SRE not work?

Seems like defective HW.

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