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testspa
Beginner

CUE stops working

Hi all,

I have an issue with Cisco Unity Express (version 8.6.1, UCM 8.5).

Generally everything works fine, but sometimes (often) the CUE stops working (fast busy tone is heard when calling the CUE). CTI ports are still registered.

Reloading the CUE solves the problem, but I need a better solution.

Anyone knows how to help me?

Thank you very much, best regards

Denis

1 ACCEPTED SOLUTION

Accepted Solutions
islam.kamal
Advocate

please try this in your Cisco unity express command line

se-172-22-1-155(config)#ccn application voicemail

Enter the command description "text" in order to enter a description of the application.


se-172-22-1-155(config-application)#description "Cisco Voicemail"

Enter the command maxsessions number in order to specify the number of subscribers who can access this application simultaneously. Refer to Sharing Ports Among Applications and Triggers for more information on the value.


se-172-22-1-155(config-application)#maxsessions 4  ( or use help and assign the max number which yu will have)

please rate , if this help you

View solution in original post

4 REPLIES 4
islam.kamal
Advocate

please try this in your Cisco unity express command line

se-172-22-1-155(config)#ccn application voicemail

Enter the command description "text" in order to enter a description of the application.


se-172-22-1-155(config-application)#description "Cisco Voicemail"

Enter the command maxsessions number in order to specify the number of subscribers who can access this application simultaneously. Refer to Sharing Ports Among Applications and Triggers for more information on the value.


se-172-22-1-155(config-application)#maxsessions 4  ( or use help and assign the max number which yu will have)

please rate , if this help you

View solution in original post

Hello,

I changed the configuration as you suggested, I'll let you know if the problem is solved.

Thank you,

Denis

Thank you islam.kamal, the issue seems solved!

paolo bevilacqua
Hall of Fame Master

Update to 8.6.4, and check again.

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