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CUE VM Notification no Audio

Hi All,

I have a problem in which voicemail notification calls to a configured copper line (throuth PSTN) do not provide any audio to the notification recipient.

All other features are working correctly.

Nofitications are configured to call a user's home number. The call goes through OK, but when the user answers, there is no audio.

Normal call flow:

SIP Trunk -> CME (UC540)

Notification call flow:

CUE -> CME -> SIP Trunk

There is a chance this is a routing, firewall, or NAT issue as well.

I have gone over a number of call traces, but am not too much closer to cracking this one.. Where do I start?

Thanks,

Chris

1 Reply 1

can you give us a debug ccsip output please with the SIP invite messages and so forth.

Best Regards